Support hours did not match my work schedule
Support service was the only thing that worked reasonably well, with agents being polite and somewhat knowledgeable. Unfortunately, their operating hours rarely matched when I actually needed help during my working hours. This made it nearly impossible to get timely assistance for issues that came up while I was working remotely. Having support available mainly during traditional office hours is not helpful for a setup that aims to provide flexibility. The software functions fine on its own at times, but a question or two about the database or dialer could not be promptly resolved. Payment and sign-up process went through without any big problems, which I appreciated, but the lack of support coverage made things frustrating. If the support team could match their hours to reflect the users' diverse timings better, it would improve the experience significantly. Until then, I have to rely on figuring things out on my own, which is not what I expected from such a platform.