Support response time bahut slow tha yaar
Yaar, mujhe lagta hai support ka response time thoda zyda slow tha compared to what main expect kar raha tha. Jab software mein kuch queries thi toh main ne telephonic support se contact kiya, par waiting time itna lamba tha ki frustration ho gaya. Kabhi kabhi toh lagta tha ki maine call hi unsu pada hai ya shayad kisi busy line mein hoon. Thoda patience bhi chahiye tha but lagta hai ki team ki availability thodi limited hai. Training sessions theek the, par jab questions poochne ka mann hua support team se baat karne ke liye toh delay milna thoda annoying tha. Database features use karne mein kabhi kabhi problem aayi, dialer aur calling tools ke related jab help maangi toh response slow aaya. Mujhe lagta hai agar thoda proactive approach hota toh better hota. Automatic updates toh chalte rahe without problem, par quick help nahi milna software ke dino ko kadak banata tha. Payment aur invoicing process se toh koi dikkat nahi thi, bas support mein improvement jaruri lagta hai. Kabhi koi urgent cheez hoti toh maine thoda pareshaan feel kiya isliye.