Response time bilkul timepass thi, frustration hi zyada thi
Jab main pehli baar support team ko call kari thi, mujhe laga ki shayad wo mere queries ka achhe se jawab denge. Pehle toh, response thoda late aaya, par main ne socha ki maybe busy honge. Jab finally baat hui, toh mujhe samajh nahi aaya ki mera point kitna dhyan se suna gaya hai. Kuch baatein achhi lagi, jaise ki unki koshish thi help karne ki, par bohot zyada samay laga unke answers aane mein. Automatic updates ke baare mein jab pucha toh vague jawab mila, jaise ki unhe proper update nahi mila ya wo confused the. Software ke database feature ko lekar bhi queries thi meri, par wo clear nahi ho paaya. Training process thoda complex laga, onboarding mein steps thoda ghumavdar the, jo mere jaise naye user ke liye confuse kar dene wale hain. Payment aur invoice process mein koi badi dikkat nahi hui, lekin uske baad jo support mila, woh frustrating tha. Mujhe aisa lagta hai ki agar support thoda prompt aur clear hota toh overall experience alag hota, warna ye frustrating hi tha. To apne dost ko agar bataun toh bas yehi kahungi ki support zyada help nahi karta aur response mein bhi time lagta hai.