felt kinda off from the start
Honestly, the timing part was a bit frustrating for me. I usually work in blocks during the day but the support hours seemed more suited to someone working odd shifts overseas or something. I tried calling in the morning but often got voicemail or had to wait ages to get through, which wasn’t ideal. On the plus side, once I did get support, they were pretty patient and tried to help solve my issues. Still, the mismatch in hours meant I ended up spending more time trying to get help than actually using the dialer tools or managing the database. It just never felt like the software and assistance aligned well with my usual working rhythm. It’s hard to say if this would be better if my schedule was different, but for me, the setup felt a bit inconvenient overall. The invoicing and payment process was straightforward, and the automatic updates didn’t cause any problems. Just wish the support availability fit a typical day better.