Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,85,905 published WFHI Reviews.

2,89,524 of 3,85,905 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,716 matching

Back to the start of the list
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support lacked clear resolutions and required repeated explanations

    I have had multiple interactions with the WFHI support team, and honestly, it has been quite frustrating. Every time I called, I found myself explaining my issue again and again, which was very tiring. It felt like the support agents were not fully informed or prepared to handle specific queries, so I ended up repeating details that should have been known from previous calls. Waiting times before getting connected were also longer than I would expect for priority assistance. This left me wondering if the support system really helps users effectively or just prolongs the problem. While I can grant that the staff tone was polite enough, that was the only positive point. The lack of clear and timely resolutions meant I am hesitant to reach out again unless absolutely necessary. It seems like something important is missing in their support setup to enable quicker solutions without redundant explanations. Honestly, this aspect was the least satisfying part of my engagement with WFHI so far.

    Karan OberoiLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Took way too long to get clear support

    I found the support process really frustrating because it took far too long to get the right help. The instructions they gave were confusing and didn’t follow a sensible sequence; at first, I was told to try things that made no sense with the product’s settings. Then, they had me repeat steps I already knew worked before moving on. Overall, the communication felt disjointed and added to my annoyance. Eventually, I gave up after waiting too long on multiple calls, and the issue still wasn't resolved. The whole experience wasted a lot of my time and I don’t recommend relying on support if you want quick and logical answers or help. The steps should be clearer and happen faster for people using the software regularly.

    Jagdish KhuranaArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Quick telephonic support response

    You offer very prompt telephonic support, which I really appreciate since I sometimes struggle to figure things out on my own. When I called recently, the person on the other end helped me understand how to use the dialer and database tools effectively within moments. I wouldn’t hesitate to ask you for help again because of this quick turnaround. The training material you provided was comprehensive enough that I only needed some clarifications now and then. Also, the time it took for me to get through the invoice and payment process was quite reasonable, so I didn’t feel stuck at any point. Knowing that assistance is just a phone call away gives me confidence to keep working with your software. Your overall support system definitely adds to the smooth experience of using your product, and I expect to keep using your resources when needed in the future.

    Shobha KhannaChandigarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    was surprised how hard it was to get any help

    I was really surprised how difficult it turned out to be just to find anything useful in terms of support or communication. I spent quite a lot of time trying to get through to someone who actually understood what I was asking about, and when I did the answers were pretty vague and not directly helping fix my problems. It feels like the knowledge base or documentation is either incomplete or hidden behind various menus that dont make sense, which was frustrating. Also the phone support line kept me waiting for long stretches multiple times, and I didnt really get the clear guidance I was expecting at all. It was like I was on my own most of the time, just guessing what the database and dialer functions were supposed to do. The signup and payment stuff felt easier in comparison but all the active help to make those other features work was lacking. I really expected to be able to get answers quickly but instead ended up wasting time on confusion and unclear communication. That was quite disappointing overall because the software itself looked promising but the support just let me down too often to keep going with confidence.

    Tanmay ManeDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support bilkul waise hi nahi thi jitni sochi thi

    Maine socha tha support thoda zyada prompt aur samajhdar hoga, par jo help mili woh bilkul kamzor thi. Jab maine call kiya toh unhone meri problem ko samajhne se pehle hi baat band kar di thi. Mujhe laga tha training ke dauraan jo expectations bani thi, woh thodi support mein dikhegi, lekin aisa bilkul nahi hua. Dialer aur software ke issues pe jab clarification chahiye tha toh response kaafi slow tha, jo frustrating tha mere liye. Training ke baad bhi jab updates aaye toh unmein koi proper explanation nahi tha, bas system khud-bakhud update ho gaya, jisse mujhe naye features samajhne mein dikkt hui. Yeh sab mila ke main bahut disappointed thi is experience se.

    Avani PandeyManipur, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support ka thoda accha experience tha bas

    Maine support team ko contact kiya tha jab mujhe software ke dialer feature me dikkat aayi. Pehle toh laga ki help milegi easily, par response slow tha aur communication me bhi clarity nahin thi. Baar baar samjhane par hi kuch partial madad mili, jo ki thik hai, par mujhe laga tha ki zyada smooth process hoga. Onboarding ke dauraan training session achhe the, par jab real problem ayi toh support me confusion tha. End me confidence itna nahi mila ki main bina dikkat ke tools ko use kar sakta hoon. Dialer me kuch updates aaye, lekin kabhi kabhi glitch hota ja raha hai, jo frustrating hai. Mujhe lagta hai ki support aur communication me abhi bahut better ho sakta hai, taaki users ko har step par clear guidance mile aur time bach sake.

    Ajay Alok ChitalePunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    What Was Missing Meant I Was Stuck Too Long

    It took way too long to get going with this software and training from WorkFromHomeIndia. I don't want to repeat this complaint, but I felt the sign-up process was confusing and the invoices didn't come clearly. The automatic updates sometimes seemed to break things instead of fixing them, which wasn’t expected. I had to call telephonic support multiple times, but each time the wait was long, and I was given vague answers. The onboarding felt dragged out and disorganized — I was stuck on steps that should have been straightforward, like setting up the calling tools and accessing the database properly. Waiting on help wasted a lot of my time, and the lack of clear communication about timelines just added to the frustration. I was ready to give up several times because it felt like I was going around in circles without progress. The whole experience lacked the smooth flow I hoped for and was more exhausting than anything else.

    Farida BoseDelhi, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    setup time zyada tha, par baad mein acha laga

    Jab maine wfhi ki services use karna start kiya toh maine expect kiya tha ki setup process kaafi fast hoga, lekin honestly, initial setup mein thoda zyada time laga jo main soch rahi thi. Training sessions aur onboarding flow ne prepare kiya tha, par main kaafi cheezein khud samajh rahi thi, specially dialer aur database integration ke parts jo complex lage mujhe. Telephonic support kaafi helpful rahi jab main stuck hui, par unka support bhi mostly ek baar ka hi tha na ki ongoing help. Mujhe lagta hai ki ye product un logon ke liye hai jo thoda patience rakh sakte hain setup mein time dene ke liye. Payment process aur invoicing smoothly complete hua, koi vat lagne wali baat nahi thi usmein, wo efficient tha. Automatic updates seamless aaye jo helpful tha kyunki mujhe khud manually system update nahi karna pada. Setup ke baad software use karna relatively straightforward tha, especially jab maine sab functions samajh liye. Mujhe lagta hai jo main expect karti thi aur jo mujhe mila usme thoda gap tha setup time ke maamle mein, lekin overall experience positively balance hua is wajah se. Main suggest karungi ki thoda zyada support ongoing basis par milta toh aur bhi acha hota.

    Deepti SahniWest Bengal, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Got my questions answered, but mostly self-taught

    The support communication was quite minimal since I figured out a lot on my own. I didn’t rely heavily on telephonic support except for a couple of clarifications early on. The team was reachable and helpful when contacted, but for the most part, the documentation covered what I needed. I didn't have to wait too long for responses, and answers were precise. The experience meant I am now comfortable working with the software independently without much hand-holding. This approach saved time and gave me confidence. Overall, I basically taught myself how to manage the system with just occasional guidance, which worked well for me.

    Prashant ChaturvediBihar, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Frustrated hoon kyunki labels aur wording clear nahi hain

    Aap logon ki software ke labels mujhe bilkul samajh nahi aa rahe, aur yeh mujhe bahut pareshan kar raha hai. Jab main calling tools use karne ki koshish karti hoon, toh buttons ke naam confused kar dete hain ki kya karna hai. Support team ko contact kiya, lekin wording samjhane mein woh bhi mushkil mein lag rahe thay. Jo database feature hai, usme bhi kuch terms aise hain jo logically fit nahi hote mere kaam ke according. Aapko apne interface aur instructions pe seriously kaam karna hoga, kyunki users ko kaam karna aasaan hona chahiye. Agar yeh sab theek nahi hua, toh main toh yahaan se jyada samay waste karti rahungi. Mujhe aisa lagta hai ki aap logo ne zyada socha nahi user ki convenience ke baare mein jab yeh software design kiya. Main aap se expect karti hoon ki jaldi se aap labels aur help text ko clear banayenge warna ye experience bilkul bekaar rahega.

    Aparna Ananya GoswamiLakshadweep, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy