Got my questions answered, but mostly self-taught
The support communication was quite minimal since I figured out a lot on my own. I didn’t rely heavily on telephonic support except for a couple of clarifications early on. The team was reachable and helpful when contacted, but for the most part, the documentation covered what I needed. I didn't have to wait too long for responses, and answers were precise. The experience meant I am now comfortable working with the software independently without much hand-holding. This approach saved time and gave me confidence. Overall, I basically taught myself how to manage the system with just occasional guidance, which worked well for me.