was surprised how hard it was to get any help
I was really surprised how difficult it turned out to be just to find anything useful in terms of support or communication. I spent quite a lot of time trying to get through to someone who actually understood what I was asking about, and when I did the answers were pretty vague and not directly helping fix my problems. It feels like the knowledge base or documentation is either incomplete or hidden behind various menus that dont make sense, which was frustrating. Also the phone support line kept me waiting for long stretches multiple times, and I didnt really get the clear guidance I was expecting at all. It was like I was on my own most of the time, just guessing what the database and dialer functions were supposed to do. The signup and payment stuff felt easier in comparison but all the active help to make those other features work was lacking. I really expected to be able to get answers quickly but instead ended up wasting time on confusion and unclear communication. That was quite disappointing overall because the software itself looked promising but the support just let me down too often to keep going with confidence.