Support lacked clear resolutions and required repeated explanations
I have had multiple interactions with the WFHI support team, and honestly, it has been quite frustrating. Every time I called, I found myself explaining my issue again and again, which was very tiring. It felt like the support agents were not fully informed or prepared to handle specific queries, so I ended up repeating details that should have been known from previous calls. Waiting times before getting connected were also longer than I would expect for priority assistance. This left me wondering if the support system really helps users effectively or just prolongs the problem. While I can grant that the staff tone was polite enough, that was the only positive point. The lack of clear and timely resolutions meant I am hesitant to reach out again unless absolutely necessary. It seems like something important is missing in their support setup to enable quicker solutions without redundant explanations. Honestly, this aspect was the least satisfying part of my engagement with WFHI so far.