Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,256 published WFHI Reviews.

2,91,960 of 3,89,256 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,256 published

Back to the start of the list
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Lacking ongoing support during setup phases

    Most of the setup seemed to be one-off tasks handled during onboarding, which in theory should have been sufficient. However, I found that after the initial setup, I needed more ongoing support that wasn’t really available. When I called the telephonic support, the responses were often delayed or generic. The training gave a basic overview but didn’t cover the practical use of the calling tools or updates that followed. Documentation didn’t fill the gap either. This lack of continuous support made the daily use of the software harder than I anticipated, especially when trying to troubleshoot issues with the database feature or real-time workflow.

    Kishore Adnan RajanChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Sales ke process mein clarity keafi kam thi

    Maine software kharidne se pehle sales team se sampark kiya tha aur mujhe laga ki unki taraf se jitni jankari milegi, woh puri aur clear hogi. Lekin asli mein mujhe zyada tar cheezein khud samajhni padin. Pehle toh payment options aur subscription details mein jo confusion tha, uska koi proper explanation nahi mila. Mujhe lagta hai ki pre-purchase info thodi adhuri thi, is wajah se main thoda pareshaan thi ki kya main sahi package chun rahi hoon ya nahi. Jo sales representatives the, unka attitude theek tha, par wo kuch zyada detailed guidance nahi de paaye, jo kaafi zaroori tha mere liye. Phir bhi, system ke sign-up flow mein koi badi problem nahi aayi, jo ki ek acha point tha. Training ke baare mein bhi mujhe pehle detailed information mil jati toh better hota, lekin unhone basic overview diya tha, jo mujhe lagta hai sufficient nahi tha. Overall, sales aur pre-purchase mein jis tarah main chahiye thi clarity, woh nahi mili, isiliye mujhe bahut saari cheezein khud se samajhni padin. Main is cheez mein thoda disappointed thi, par database feature aur software access mein kisi tarah ki dikkat nahi hui. Iske alawa, mujhe invoicing aur support ki taraf se achha response mila. Par pre-purchase stage pe jo problem hui woh overall experience ko impact kar gayi thi.

    Jahnavi LimayeLadakh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Training experience ke baare mein mera feedback

    Training sessions ke dauran, mujhe jo explanations mile, woh mostly theek the. Aapne jo onboarding step-by-step process banaya tha, usme sab cheezein decent tareeke se samjhayi gayi thi, without any unnecessary complications. Jo modules thay, unka sequence logical tha, aur software ke functionalities ke baare mein basic understanding dene mein madad ki. Lekin, kuch areas hain jahan mujhe laga ki aur ziada clarity honi chahiye thi, especially jab dialer aur database features ki baat aayi. Kabhi-kabhi instructions thodi generic lag rahi thi, jisse confusion ho sakta hai. Overall, training ke level par mene jo dekha, woh average tha – na jyada accha, na jyada bura. Payment aur sign-up process smoothly chala aur invoice bhi timely mila, jo ek plus point tha. Training ke baad main software use kar pa rahi hoon, lekin thoda aur detailed explanation better hota mere liye.

    Veena Ritu RastogiMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    your support felt okay, not complicated

    I want to say the support experience was generally straightforward. When I reached out with questions about the database and dialer tools, your team responded in a clear way that guided me through the problems without making things feel more complex. It seemed you understood the typical issues customers face with the software and training, and your communication reflected that. While I managed most of the onboarding steps on my own, having access to telephonic and priority support was reassuring in case I needed more help down the line. I might reach out again if I face unknown glitches or updates, but so far I feel confident continuing with your system because the communication so far has been direct and uncomplicated. I appreciate that kind of approach instead of long confusing calls or emails.

    Chetan GillPunjab, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    How much effort it really took to get support rolling

    Initially, I found that engaging with support took more effort than expected. The process wasn’t seamless; I had to repeat some information and questions during calls, which was a bit frustrating. However, on the positive side, the support team remained polite and didn’t rush through the explanations. Waiting times were moderate; not too long, but enough to be noticeable, especially when I needed quick help to resolve dialer configuration problems. Despite these minor inefficiencies, the quality of help was reliable and technical guidance was clear, which balanced out the inconvenience of repetition. Also, they proactively checked in once the initial issues were resolved to ensure everything was functioning properly. Weighing it all, the effort it took from my side was somewhat more than I hoped for but manageable, and in the end, I was able to use the calling tools and database features with more confidence. If they can streamline intake and reduce redundant queries, the support experience would move from good to excellent quite easily.

    Veena GanguliWest Bengal, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    Training me wo focus aur efficiency nahi thi

    Maine training start ki thi WFHI ke software ke liye, par mujhe lag raha tha baat samajhne me bahut zyada time waste ho raha hai. Har ek step pe repetitive explanations mil rahi thi, jaise ki same cheeze baar baar repeat karwani pad rahi thi, jo mujhe bore aur frustrated kar raha tha. Onboarding ke dauraan continuous waiting sequence chalti rahi without koi clear direction, aur jab mai kisi technical chiz ke baare me question karta tha, toh response delay hota tha ya incomplete answers milti thi. Dialer setup aur database integration samajhne me bhi clarity nahi thi, wo tools jis tarah se bataye gaye the, ground reality me utne user-friendly nahi lage. Mujhe laga ki training ko thoda aur streamlined aur focused banana chahiye taaki main apna kaam jyada effectively kar saku. Overall, experience frustrating raha aur mujhe lagta hai, bahut strict aur repetitive process ke wajeh se, mere jaise naye users ke liye learning curve unnecessary lamba ho jata hai. Abhi ke liye, main software ke interface aur process ko clear tarike se samajh nahi paya, is wajah se productive hona mushkil ho gaya tha. Agar training ke dauraan thodi flexibility hoti toh shayad better hota lekin abhi mere liye ye pura experience disappointing raha.

    Raghav AcharyaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    FYI, support sorts things but not without fuss

    Honestly, if things go wrong with this WFHI software, support eventually helps you out, but you’ll spend some time explaining your problem again and again. I know this because I’ve been through a few issues now, mostly with the dialer and database syncing. Each time, support answered calls on the phone and tried their best, but it felt like a bit of a runaround at first. They were patient but sometimes didn’t fully grasp the issue straight away. The automatic updates occasionally changed settings which added to the confusion. But once they did get it, the advice was useful and solutions came through, sometimes after multiple calls. So for a friend asking if support is solid: yes, it works but be prepared to repeat yourself and stay patient. It’s not a quick fix factory, but it gets done. At least you know who to call and that they will make it right eventually, even if it’s a bit tiring sometimes.

    Farida ChopraChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSales and pre-purchase

    jab samajh aayi ki ye software kitna useful h

    Pehle main ek alag software use karta tha jo typical tha, bas basic functions deta tha aur usme dialer aur database syncing thodi si slow lagti thi. Jab maine WorkFromHomeIndia ka software try kiya toh sabse pehli baat jo samajh aayi wo ye ki onboarding process smooth tha aur jitna documentation mila tha, usse confusion kaafi kam hua tha mere liye. Ek moment aaya jab main dialer ka use kar raha tha aur ek baar contact database se automatic syncing ho gayi, tab mujhe laga ki ye software mere liye kaafi better option hai. Pehle toh thoda time laga nayi training samajhne mein, par jab daily use karna shuru kiya toh dialer features, automatic updates, aur support system ne help kiya mere kaam ko asaan banane mein. Payment aur sign-up process bhi straightforward tha, bina jyada uljhan ke pura ho gaya. Mera poora setup seamless raha aur mujhe lagta hai chhote aur medium size ke businesses ke liye ye solution acha fit hai. Jab tak main isko use kar raha hoon, mujhe jyada pareshani nahi hui. Overall, maine compare kiya toh ye alag aur better experience deta hai jo har roz kaam karte waqt dikhta hai.

    Sagar Tanmay JhaRajasthan, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSales and pre-purchase

    Didn’t understand a thing

    I found the labeling and wording random and unclear. The whole process felt frustrating and didn't meet my expectations.

    Deepak AgarwalLakshadweep, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Labels and wording ended up confusing rather than helping

    Honestly, I found the training and onboarding materials to be a bit of a mixed bag mainly because the wording and labels didn’t always make sense to me. Sometimes the instructions used terms that felt too technical or just didn’t clearly explain what I was supposed to do next. This caused a few moments where I was stuck wondering if I missed a step or misunderstood a feature. The dialer tools, for example, had buttons and labels that weren’t intuitive, so I had to keep going back to the user guide or figure things out through trial and error. I did find some aspects of the database feature easier to navigate once I got used to it, but even then, the initial descriptions didn’t help much. Trying to keep track of invoicing and payments was also a bit challenging at first because of unclear terms. I think they could benefit from simplifying the language overall and maybe including more visuals or examples. As it stands, the experience left me a bit overwhelmed and unsure rather than confident about using the software effectively.

    Ruchi GaonkarJharkhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy