FYI, support sorts things but not without fuss
Honestly, if things go wrong with this WFHI software, support eventually helps you out, but you’ll spend some time explaining your problem again and again. I know this because I’ve been through a few issues now, mostly with the dialer and database syncing. Each time, support answered calls on the phone and tried their best, but it felt like a bit of a runaround at first. They were patient but sometimes didn’t fully grasp the issue straight away. The automatic updates occasionally changed settings which added to the confusion. But once they did get it, the advice was useful and solutions came through, sometimes after multiple calls. So for a friend asking if support is solid: yes, it works but be prepared to repeat yourself and stay patient. It’s not a quick fix factory, but it gets done. At least you know who to call and that they will make it right eventually, even if it’s a bit tiring sometimes.