1 out of 51 of 5Verified purchaseSupport and communication
Lacking ongoing support during setup phases
Most of the setup seemed to be one-off tasks handled during onboarding, which in theory should have been sufficient. However, I found that after the initial setup, I needed more ongoing support that wasn’t really available. When I called the telephonic support, the responses were often delayed or generic. The training gave a basic overview but didn’t cover the practical use of the calling tools or updates that followed. Documentation didn’t fill the gap either. This lack of continuous support made the daily use of the software harder than I anticipated, especially when trying to troubleshoot issues with the database feature or real-time workflow.