Sales ke process mein clarity keafi kam thi
Maine software kharidne se pehle sales team se sampark kiya tha aur mujhe laga ki unki taraf se jitni jankari milegi, woh puri aur clear hogi. Lekin asli mein mujhe zyada tar cheezein khud samajhni padin. Pehle toh payment options aur subscription details mein jo confusion tha, uska koi proper explanation nahi mila. Mujhe lagta hai ki pre-purchase info thodi adhuri thi, is wajah se main thoda pareshaan thi ki kya main sahi package chun rahi hoon ya nahi. Jo sales representatives the, unka attitude theek tha, par wo kuch zyada detailed guidance nahi de paaye, jo kaafi zaroori tha mere liye. Phir bhi, system ke sign-up flow mein koi badi problem nahi aayi, jo ki ek acha point tha. Training ke baare mein bhi mujhe pehle detailed information mil jati toh better hota, lekin unhone basic overview diya tha, jo mujhe lagta hai sufficient nahi tha. Overall, sales aur pre-purchase mein jis tarah main chahiye thi clarity, woh nahi mili, isiliye mujhe bahut saari cheezein khud se samajhni padin. Main is cheez mein thoda disappointed thi, par database feature aur software access mein kisi tarah ki dikkat nahi hui. Iske alawa, mujhe invoicing aur support ki taraf se achha response mila. Par pre-purchase stage pe jo problem hui woh overall experience ko impact kar gayi thi.