Expected smooth billing, got repeated surprises
When I began using the software, I had high hopes for a steady, reliable billing and payment experience, especially given the detailed onboarding instructions provided initially. However, over time, I noticed the day-to-day functioning diverged from these expectations. While I appreciated the automatic updates which kept the software current, the actual billing seemed inconsistent, with invoices sometimes delayed or containing unclear details. The database feature remained functional, but it felt disconnected from the billing records, making it harder to track expenses accurately. I also found the support calls helpful occasionally, though frequent waiting meant that timely assistance was lacking. Sign-up and initial payment processes were fine, but the recurring monthly interactions left me feeling somewhat frustrated because I expected a smoother cycle without interruptions or errors. Reflecting now, the experience taught me that despite some well-implemented parts like the dialer and training modules, the billing side needs more reliability and clarity daily. This difference between expectation and reality has made me cautious about recommending the payment management features without reservations, even if other aspects perform adequately.