The billing info was hidden, so I struggled to navigate
You need to seriously rethink how you present billing and payments information. I found it really hard to locate the payment options and invoice details even though I spent a good amount of time trying to figure it out. The menus weren’t intuitive and important sections seemed buried behind multiple clicks. One thing I can say is that once I finally reached the payment page, the actual payment itself was straightforward, so I’ll give you credit for that. But your user interface for billing is confusing especially for new users, which really should be simple and upfront. Because of this, I ended up feeling frustrated and uncertain about whether I had completed everything correctly in the payment process. It made me less confident about using the service long-term. You should simplify the flow and make invoicing more visible and accessible so others don’t face the same problem.