Frustrated because billing didn’t match my actual hours
I expected the billing and payment system to align better with the hours I actually work using the software. Unfortunately, that wasn’t the case. I thought invoicing would reflect only the active time I spent on the platform, but the charges seemed fixed regardless of fluctuations in my availability. This was disappointing because I needed flexibility to pay for what I used, not a flat amount for periods when I couldn’t fully utilize the tools. The sign-up and payment process was technically smooth, but the billing cycles felt out of sync with my real schedule, which led to some frustration. Telephonic support helped explain the procedure but couldn’t change how invoicing was structured. I had hoped the setup would be more adaptable to varying workloads, which would suit my situation better. Instead, I found myself paying for inactive periods, so my overall impression about billing reflects this mismatch and leaves me dissatisfied.