Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,099 published WFHI Reviews.

2,91,855 of 3,89,099 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,099 published

Back to the start of the list
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    Sale mein itna dikkat expect nahin thi, aap log

    Main soch rahi thi ki software ka sale aur onboarding process itna straightforward hoga, par mujhe toh opposite experience mila. Payment aur invoicing thik thi, isme koi problem nahi, par baaki sab mein confusion thi. Database aur dialer features ke baare mein proper information milna mushkil tha, mujhe kaafi baar support ko phone karna pada. Training sessions bhi expected se zyada vague the, aur ye nahi laga ki main easily sari cheezen samajh paungi bina assistance ke. Though automatic updates acchi tarah se chal rahe hain, but phir bhi overall experience frustrating raha. Aapko apne sales aur pre-purchase guidelines par kaam karna chahiye, warna log itna time waste karenge jitna main kar chuki thi. Mujhe yeh samajh nahi aaya ki itni detailing kyu missing thi jab itna sab kuch available hona chahiye tha.

    Pallavi KolheLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSoftware and access

    Kaam ke hours pe software kaisa fit baithta hai, yeh socha tha

    Shuruaat mein lag raha tha ki software mera kaam ke hours ke hisaab se fit baith jayega, par experience thoda alag raha. Jab maine sabse pehle sign-up kiya, toh process theek tha aur payment clear tha. Training thodi detailed thi, jo mujhe dialer aur database ke integration samajhne mein madad kar rahi thi. Lekin jab kaam shuru kiya toh pata chala ki software ka time settings thoda rigid hain, jisse mera actual kaam ke schedule match nahi karta tha. Calling tools thik-thak kaam karte the, lekin kabhi kabhi automatic updates ke baad kuch chhote glitches aa gaye. Telephonic support ne madad ki, par unke timings mere work hours se mismatch karte hain jo issue hota hai. Database feature kaafi useful tha contacts maintain karne ke liye, fir bhi thoda flexible timing support hona chahiye tha. Mujhe surprise yeh hua ki sab expected hone ke bawajood actual fit perfect nahi tha mere daily hours ke saath, jo mujhe thoda rethink karne par majboor karta hai.

    Praveen Upasana KelkarHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Finally Samajh Aaya Jab Database Samet Sab Theek Chalne Lage

    Main suru main training aur onboarding se thoda confuse tha, specially jab software daily use pe thoda unpredictable behave karta tha. Dialer aur calling tools kabhi kabhi delay karte the aur mujhe laga ki updates ne bhi kabhi kabhi naye issues create kiye. Lekin ek din jab sab features, database se leke dialer tak smoothly integrate hone lage, tab mujhe laga ki system sahi mein ready hai mera workflow handle karne ke liye. Thoda patience rakhna pada, lekin jab woh moment aaya jab tools bina rukawat chalne lage, tab main relaxed feel karne laga. Telephonic support bhi waha help karta raha jab mujhe kisi feature ko samajhne mein dikkat aayi. Overall, main kahunga ki agar pehle thoda inconsistent tha system, to aakhirkar use karne mein acha laga jab sab cheeze smoothly chalne lage.

    Achal Puneet SinghalTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Bina zyada wait kiye, training perfect rahi

    Mujhe lagta hai ki WFHI ke training aur onboarding process mein kisi bhi tarah ki zyada repetition ya waiting involve nahi thi, jo ek bahut achhi baat hai. Har step ko logically arrange kiya gaya tha, taaki main bina rukawat apna software setup kar saku. Training sessions sincere the, sab kuch clear aur samajhne layak tha. Iske alawa, calling tools aur dialer ko samajhna muskil nahi tha, coz instructions bahut precise thi. Database management ke features bhi achhe the, jo ki mere dincharya mein easily fit ho gaye. Automatic updates ne kabhi interruption create nahi kiya, jo main expect nahi kar rahi thi. Mujhe lagta hai ki agar kisi ko software tezi se samajhna hai toh WFHI ka training strict aur time-saving hai. Support bhi comparably fast tha, par mujhe lagta hai ki thoda aur detailed manual helpful hota. Lekin mere hisaab se overall experience positive tha aur main aage bhi ye system use karungi.

    Deepti DamleChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceBilling and payments

    Frustrated with repeated calls and waiting during payment

    I felt very frustrated with the billing and payment process because I had to repeat my issue multiple times. Each call to support involved explaining the same problem again and again without any clear progress. When I was finally put on hold, the wait times felt unnecessarily long, making me lose valuable time. I did appreciate that the automated updates about invoice status were somewhat helpful but just a little. The whole system seems to drag on unnecessarily and lacked coordination between teams. I expected a smoother setup from the start, especially given the importance of quick billing for remote workflows. The sign-up process was simple enough but did not compensate for what followed in payment. I hope they improve these aspects because the current experience just leaves a bad impression overall, and that’s disappointing.

    Manisha SinhaGoa, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support was prompt but final confidence lacking

    Initially, I contacted the support team several times seeking help with the database feature. They responded to calls reasonably fast and provided instructions on how to use the calling tools. However, there was some inconsistency in the answers given by different agents. This resulted in some confusion during training sessions and delayed setup completion. The automatic updates were mentioned but I did not feel fully informed about how they would affect my workflows. Although overall the support attempted to assist, I remained unsure about aspects of the software functionality as my questions were not fully resolved by the last call. It was neither completely negative nor fully assuring experience for me regarding communication and help.

    Praveen DeoRajasthan, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Labeling was clear but support language confused me

    The support team responded promptly and the telephonic assistance was available when needed. However, I found the wording in some of the training materials and interface labels to be confusing. For example, the term 'workflow optimization' appeared multiple times without a clear definition, which complicated understanding the actual process. On the other hand, the invoicing and payment procedures were straightforward, and signing up was smooth enough. The database functionality worked reasonably well, but the dialer sometimes had issues with call quality, which was frustrating. Automatic updates occurred regularly, keeping the software up to date, which I appreciated. Overall, the support communication was mixed; some explanations made sense, but others felt unnecessarily technical or ambiguous. If they simplified the language and clarified labels, using the software would be easier. Still, I found enough functionality to make it worthwhile, though the wording occasionally got in the way.

    Imran MankadDelhi, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSoftware and access

    Good parts and rough edges both showed up distinctly

    Using the WFHI software, I found a mix of things I liked and some I had to figure out on my own. For example, the database feature was quite intuitive and fit well with the way I manage client info, so that part was surprisingly smooth. But then, when I tried to set up the calling tools and integrate the dialer, I had to troubleshoot a bit because the guide didn’t cover every step in detail. One moment I remember clearly was when an automatic update rolled out during a session, and it changed the dashboard layout slightly; it took me a few minutes to relearn where everything moved. Beyond that, the onboarding and training helped to a good extent but left me to connect some dots myself. The payment and sign-up process was fairly straight forward, and getting answers on priority assistance calls was generally reliable, though sometimes I had to wait a little before connecting. All in all, while the experience included some self-driven learning, the tool felt solid and flexible, with strengths and some small areas needing improvement.

    Ravi KhuranaAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSoftware and access

    Frustrated with confusing step order in software access

    I found the order of steps in the software access and onboarding to be quite frustrating. The process began with signing up and invoicing, which was fairly straightforward, but after that, the steps to get the calling tools and dialer fully functioning were not clearly laid out. It felt like I was jumping between interfaces, with database features introduced before I was fully comfortable with the dialer. Automatic updates were happening in the background without much explanation, which made me concerned about unexpected changes affecting my setup. Telephonic support was available but took some time before I got through and even then, answers were not always directly addressing my issues. Overall, I came away feeling the sequence was scattered and lacked a sensible flow, which made what should have been a smooth start very confusing and slow. This experience decreased my confidence in managing the software effectively at first.

    Ashok JadhavUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    Jo expect kiya tha vs jo mila - thoda soch ke lena chahiye

    Main pehle soch rahi thi ki sales aur pre-purchase process ekdum smooth aur seamless hoga, jaise maine kahi aise softwares mein dekha tha. Lekin jab main signup kar rahi thi, toh kuch issues aaye jo main expect nahi kar rahi thi. Pehle toh system ne thoda confusing labels diye the jo confusion zyada badha gaye. Jab issues aaye toh support ka response thik-thak tha, par jo main chahti thi, woh turant help milti. Jo process mein delays aaye unhone mujhe thoda sochne par majboor kiya ki kya main fir se check karungi ya nahi. Agar aap confident ho ki thoda extra patience rakh sakte ho toh software worth ho sakta hai, par agar aapko fast aur hassle-free experience chahiye toh shayad ye theek nahi hoga. Overall, agar aap thoda adapt kar loge toh chal jayega, lekin jo perfect smooth process expect karte hain woh yeh shayad nahi de sakta. Mere liye ye beech ka experience tha jo main suggest karungi reviews padhne waalon ko.

    Rupali RamachandranMadhya Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy