Frustrated with repeated calls and waiting during payment
I felt very frustrated with the billing and payment process because I had to repeat my issue multiple times. Each call to support involved explaining the same problem again and again without any clear progress. When I was finally put on hold, the wait times felt unnecessarily long, making me lose valuable time. I did appreciate that the automated updates about invoice status were somewhat helpful but just a little. The whole system seems to drag on unnecessarily and lacked coordination between teams. I expected a smoother setup from the start, especially given the importance of quick billing for remote workflows. The sign-up process was simple enough but did not compensate for what followed in payment. I hope they improve these aspects because the current experience just leaves a bad impression overall, and that’s disappointing.