Frustrated with confusing step order in software access
I found the order of steps in the software access and onboarding to be quite frustrating. The process began with signing up and invoicing, which was fairly straightforward, but after that, the steps to get the calling tools and dialer fully functioning were not clearly laid out. It felt like I was jumping between interfaces, with database features introduced before I was fully comfortable with the dialer. Automatic updates were happening in the background without much explanation, which made me concerned about unexpected changes affecting my setup. Telephonic support was available but took some time before I got through and even then, answers were not always directly addressing my issues. Overall, I came away feeling the sequence was scattered and lacked a sensible flow, which made what should have been a smooth start very confusing and slow. This experience decreased my confidence in managing the software effectively at first.