Labeling was clear but support language confused me
The support team responded promptly and the telephonic assistance was available when needed. However, I found the wording in some of the training materials and interface labels to be confusing. For example, the term 'workflow optimization' appeared multiple times without a clear definition, which complicated understanding the actual process. On the other hand, the invoicing and payment procedures were straightforward, and signing up was smooth enough. The database functionality worked reasonably well, but the dialer sometimes had issues with call quality, which was frustrating. Automatic updates occurred regularly, keeping the software up to date, which I appreciated. Overall, the support communication was mixed; some explanations made sense, but others felt unnecessarily technical or ambiguous. If they simplified the language and clarified labels, using the software would be easier. Still, I found enough functionality to make it worthwhile, though the wording occasionally got in the way.