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WFHI Reviews

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4.0out of 5

4 out of 5

Based on all 3,89,061 published WFHI Reviews.

2,91,826 of 3,89,061 reviews include a verification label.

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WFHI Reviews

3,89,061 published

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  • 3 out of 53 of 5Verified purchaseSoftware and access

    Setup me ek moment ne hila diya sochna

    Main WFHI ke software ko use karna start karte waqt thoda si surprise hui thi. Setup ke dauraan, jab main database feature ko connect kar rahi thi, toh ek baar system ne unexpected error diya, jo mujhe pehle kabhi nahi mila tha. Usne mujhe thoda confuse kar diya kyonki main soch rahi thi ki ye process ek baar ka hai, par baar-baar attention dena hoga. Baaki onboarding ka flow normal sa laga, lekin us error ne mujhe samjha diya ki kuch parts setup ke baad bhi ongoing dhyan maangte hain. Calling tools aur dialer theek kaam kar rahe the, par database ke saath integration dikkat wali thi, thoda patience maangta tha. Automatic updates ne kuch improvements kiye, lekin personally main expect nahi karti thi ki setup se zyada chalate waqt bhi dikkat aayegi.

    Meena KakkarDelhi, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Would gladly do it again, just watch a few steps

    The communication during the support process was mostly well-structured, and I appreciated the clarity of the instructions. However, I found a couple of steps in the process to be a little out of order, which caused minor confusion. Overall, I would definitely go through this again as the support team was quite beneficial.

    Sonal RoyDelhi, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Sahi jagah par information thodi miss ho rahi thi, par overall theek tha

    Woh ek baat jo mujhe sabse zyada pasand aayi woh thi ki jab main support search kar raha tha, toh kaafi easily mujhe relevant sections mil gaye. Matlab koi zyada gap nahi tha jahan mujhe lagta ki haan, yahaan se kahin aur jaana hai. Lekin haan, thoda rambling feel kar raha tha main ki documentation proper tune-up hona chahiye tha, kyunki kuch cheezen mujhe baar baar dhundhni padti thi. Jaise dialer ke parts ke bare mein koi ek consolidated jagah nahi thi, jisse seekhna thoda mushkil hota tha. Par jab phir bhi support call kiya, toh response theek mil gaya, jo ki achi baat hai. Matlab agar ek jagah dedicated FAQs ya training videos hon, jo ekdum focused ho, toh experience aur better hota. Uske baad bhi main poora istemal karta rahunga kyunki basic system toh robust tha aur na kabhi frustration zyada hui.

    Vedant BanerjeeTripura, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSoftware and access

    What was completely missing was clear explanation

    The software access and interface were baffling right from the start as there was no clear explanation about the workflow or functionality. I found it nearly impossible to figure out how to use the calling tools or the dialer because the instructions lacked detail or were vague. There was no proper guidance about how updates would affect the software or what to expect from the database feature, leaving me confused and frustrated. Telephonic support was sporadic and seemed unable to provide satisfactory answers to my technical questions. Additionally, the sign-up process was confusing, and the invoicing procedure was unclear, adding to my dissatisfaction. I kept hoping for a straightforward, user-friendly experience, but instead encountered constant obstacles that made it unusable for me. Without clear instructions or effective assistance, I couldn’t proceed with the software, and it felt like a waste of time and effort to attempt it. In short, the entire experience lacked the clarity needed to make this work for me.

    Madhav KolheDelhi, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerTraining and onboarding

    Basic training was okay but day-to-day left much wanting

    The initial onboarding session was alright and explained the major features clearly enough. However, as I began to use the software more consistently, the training support began to feel insufficient. Day-to-day operations often threw up new problems that weren't covered in the initial materials and led to some trial and error on my part. The calling tools worked without major glitches, which I appreciated, but navigating the database and making sense of automatic updates still confused me occasionally. The telephonic support was polite enough when contacted but didn't always resolve more complex queries. It felt like the training was decent for getting started, but continued guidance and refreshers would have helped me a lot as I settled into regular use. The invoicing and payment process was straightforward, so at least that part was stress free. Overall, I'm mildly hopeful the training will improve, because I do see potential once you get past the early hurdles.

    Prabha RastogiUttar Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    training took some time but bilkul suit kiya hours ke hisaab se

    Honestly training mein thoda time laga to fully samajhne ke liye how the software works but jo achi baat hai ki wo pura setup mera daily hours ke hisaab se perfect fit karta. Dialer feature aur database integration samajh ane mein waqt laga par jab samajh mein aaya to wo real smooth ho gaya work ke liye. Koi bhi unnecessary complication nahi thi jo ki kaafi relief thi kyunki all small details and tips explain hoi training session mein jis se workflow par koi confusion nahi raha. Invoicing aur payments ko bhi easily manage kar sakte ho without extra stress which is a big plus. Support system bhi available raha jab kabhi zaroorat hui. Toh overall, training ke time ke baad ye process mera routine ka part ho gaya.

    Bhavesh SridharanJharkhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerBilling and payments

    Yeh payment system mera dimaag kharab kar diya

    Maine socha tha payment process simple hoga, par baar-baar system se payment reject hoti rahi. Har roz login kar ke payment details check karta tha, par kuch bhi fix nahi hota tha. Invoice bhi time se nahi aayi, aur support ko call kiya toh bhi jawab milne me der lagti thi. Mere liye yeh bhot frustrating tha kyunki daily basis par main software use karna chahti thi, lekin payment ke issues se mera workflow disrupt hua. Jo automatic updates aate ndiyo bhi kabhi inconvenience create karte the billing ke aspect me. System ka synchronization payment info ke sath mujhe bilkul sahi nahi laga. Overall, mujhe lagta hai ki daily payment aur billing ke mamle me yeh system efficient nahi hai mere liye.

    Sangeeta VohraAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Kabhi lagta hai support bas cut-paste kar raha hai

    Main jab pehli baar WFHI ke telephonic support se baat kar rahi thi, tab mujhe bahut repetitive lag raha tha. Yeh baar-baar wahi explanation deni padti thi ki mujhe kya problem aa rahi hai – jaise wo meri baat sun hi nahi rahe ho. Kabhi kabhi toh mujhe sochna padta ki main baar baar apna problem kyu repeat kar rahi hoon. Waiting time bhi average se zyada tha, matlab quick solutions nahi mile. Achha yeh tha ki finally ek agent ne mera issue samjha aur solution dene ki koshish ki, par shuruaat mein clarity nahi thi. Mujhe lagta hai support process mein thoda system upgrade hona chahiye taaki baar baar explain karne ki zarurat na padhe. Overall, communication kaafi slow aur thoda ziddi laga mujhe, isiliye main booking doonungi ki kabhi kabhi frustration hota hai.

    Vinita GeorgeAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Feeling reasonably sure after all was said and done

    Reflecting on my experience with the pre-purchase and sales process, I would say my feelings are balanced. Initially, the sales team was quite knowledgeable and answered most of my questions, which built up a decent level of confidence regarding the software's capabilities. However, during the onboarding phase, I encountered a few unclear instructions that made me hesitate momentarily. The sign-up and payment process itself was straightforward and created a positive impression. On the downside, the automated updates occasionally introduced features I felt I didn't need immediately, leaving me wondering about their impact on my workflow. On the support front, telephonic assistance was helpful although sometimes there was a wait. Overall, while some areas worked well and others less so, I ended feeling reasonably sure about the product’s fit for my remote working needs. Hence, a solid three star rating reflects this balance pretty well.

    Nishant Kirti JoshiOdisha, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceBilling and payments

    Billing toh theek thaak hai

    Maine jab WFHI ke liye sign-up kiya tha, toh thoda dheere-thoda process start hua. Payment aur invoicing ka system generally samajhna thoda time lega, par overall tumne straightforward rakha tha. Billing page pe jana tha, wahan se invoices download karna tha, ye sab steps mujhe samajhne mein kuch din lage. Lekin, ek baar jo setup ho gaya, tab se process kaafi smooth lag raha hai. Payment confirmation mein thodi delay thi kabhi-kabhi, par tumhari team se support lene par sab clear ho gaya tha. Mujhe lagta hai ki agar onboarding mein thoda fast track option hota toh timing aur better hoti. Lekin billing aur payments ke basis par, overall mein satisfied hoon aur aage bhi chalate rahunga. Tumhare software ke automatic updates ne bhi invoice management ko kaafi easy bana diya hai. Bas thoda aur quick aur user friendly explanation mil jaye shuru mein, toh aur achha hota.

    Aarav MathewHaryana, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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