Basic training was okay but day-to-day left much wanting
The initial onboarding session was alright and explained the major features clearly enough. However, as I began to use the software more consistently, the training support began to feel insufficient. Day-to-day operations often threw up new problems that weren't covered in the initial materials and led to some trial and error on my part. The calling tools worked without major glitches, which I appreciated, but navigating the database and making sense of automatic updates still confused me occasionally. The telephonic support was polite enough when contacted but didn't always resolve more complex queries. It felt like the training was decent for getting started, but continued guidance and refreshers would have helped me a lot as I settled into regular use. The invoicing and payment process was straightforward, so at least that part was stress free. Overall, I'm mildly hopeful the training will improve, because I do see potential once you get past the early hurdles.