Feeling reasonably sure after all was said and done
Reflecting on my experience with the pre-purchase and sales process, I would say my feelings are balanced. Initially, the sales team was quite knowledgeable and answered most of my questions, which built up a decent level of confidence regarding the software's capabilities. However, during the onboarding phase, I encountered a few unclear instructions that made me hesitate momentarily. The sign-up and payment process itself was straightforward and created a positive impression. On the downside, the automated updates occasionally introduced features I felt I didn't need immediately, leaving me wondering about their impact on my workflow. On the support front, telephonic assistance was helpful although sometimes there was a wait. Overall, while some areas worked well and others less so, I ended feeling reasonably sure about the product’s fit for my remote working needs. Hence, a solid three star rating reflects this balance pretty well.