Responsive support might not be your strong suit here
I’m still trying to figure out if this product suits my style mainly because of how the sales and pre-purchase communication went. Early on, when I signed up and asked questions about features like the dialer and database, the responses were slow and somewhat inconsistent. Sometimes I wondered if I was talking to the right person or if the answer was really helpful. It didn’t feel like a smooth conversation, more like an endless waiting game with some generic replies thrown in. I do think the training and software itself are decent, but the human element in the sales process was lacking. I get that this might suit people who are more self-sufficient and don’t rely too much on support, but for someone who prefers clearer guidance and quicker answers, this could be frustrating. Also, the invoicing and payment steps were okay but not very proactive in terms of reminders. So if you want a more hands-off experience and can tolerate some waiting in communication, it might be okay. Otherwise, I might look for something with more responsiveness.