Unexpectedly long wait before getting started
I was surprised to find that it took much longer than I anticipated to get started with this software after I showed interest. I had expected a quicker sign-up and onboarding process, but many steps delayed the actual use. The invoicing and payment process were somewhat confusing initially, and I kept having to follow up multiple times for clarifications. Despite these, it was telephonic support that was the most disappointing part — getting through to someone took several days and, even then, the help provided was limited. I was hoping to get up and running much faster after signing up, but the combination of delays in processing payments, setting up the dialer tools, and understanding the training modules slowed things down considerably. The automatic updates system did not help either as I wasn't sure if everything was properly set up or just pending updates. It was frustrating and I almost decided to stop using their services altogether due to the wait. In hindsight, I wish the sign-up and onboarding were smoother so I could have concentrated on learning the software rather than chasing support and billing issues. The experience didn’t match my expectations at all, especially for a service offering paid training and software solutions.