Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,85,567 published WFHI Reviews.

2,89,271 of 3,85,567 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,654 matching

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Telephonic support failed to guide me properly

    You promised a smooth telephonic support system to help with setting up the remote workflow software, but it was disappointing. The steps I needed to follow were not clearly explained over the calls. I felt like the instructions were scattered and lacked a sensible order, which left me stuck at crucial points of the onboarding. Despite waiting on hold multiple times, I rarely got someone who could give me clear guidance on how to use the calling tools or configure the database feature properly. The automatic updates confused things further instead of making the process easier. Also, the sign-up and invoicing processes were not well coordinated, which just added to my frustration. It seemed like the team was not aligned about the recommended sequence to get the software fully operational. This experience has been more of a hassle than a help, and if you want customers like me to use your software effectively, you surely need to improve your telephonic support’s guidance and the logical flow of steps.

    Shantanu NarayananMeghalaya, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Poora experience bas bekaar laga

    Yeh software mere liye bilkul suit nahi kiya, roz ka kaam bada hi frustrating tha. Pehle din se hi issues shuru ho gaye jaise dialer kabhi connect nahi karta tha aur database sync bhi delay hota tha. Support se baat karne ki bahut koshish ki, par har baar response late milta aur wo bhi incomplete solutions ke saath. Rozana updates bhi kabhi kabhi software ko crash kar dete the, jis wajah se kaam ruk jata tha. Training modules mein clarity ki kami thi, jiski wajah se main thoda confuse rahi thi ki kaunsa step kab follow karna hai. Sign-up aur payment process bhi complicated tha, invoice samajhna mushkil hua aur baar-baar extra clarification lena para. Yeh sab milke mera experience negative hi raha, aur main lagti hoon ki yeh product meri daily workflow ke liye ready nahi hai. Time aur paise dono waste hua lagta hai. Jo basic communication aur support chaiye tha, wo regularly disappoint karta raha. Main toh sochti hoon ki jo log technical support ke bina chalayein, unke liye yeh software aur zyada mushkil ho sakta hai. Overall, maine kaafi mehnat ki par software ki stability aur customer support ne bahut afasos dilaya.

    Zoya AroraAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    did not expect to wait so long and explain the same problem again

    Honestly, I was surprised by how much back and forth was needed just to get a simple question answered. I had to explain my issue multiple times to different support people, which got frustrating really fast. The waiting between calls was also longer than I expected, and no one seemed to have access to previous notes so I had to repeat myself more than once. It felt like the communication was disjointed rather than smooth, and there wasn’t much help when the automatic updates caused glitches in the dialer feature. I didn’t find the sign-up or payment parts difficult, but getting quick and consistent support was definitely not what I expected. Overall, the delays and repetition were way more than I thought they would be for a software that’s supposed to help with efficient remote workflows. I’m really hoping they improve this because it wasted a lot of my time.

    Chandan SenguptaBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Mixed feelings about daily support

    Overall, using WFHI’s support system day to day has been an experience with its ups and downs. Initially, I didn’t expect perfect smoothness, and that has turned out to be true. On many days, communication was clear and telephonic assistance proved useful in helping me navigate some of the software’s quirks. Yet at other times, queries took longer to resolve than I anticipated, and responses were sometimes a bit generic rather than tailored. The automatic updates occasionally disrupted my workflow until I got used to the new interface changes, which the support team then helped clarify. While the onboarding training was well structured, the ongoing follow-ups could have been more proactive. It’s not that the support was bad; rather, it fluctuated enough to keep me cautiously optimistic. I look forward to seeing if the day-to-day interactions continue improving with time and more personalized attention.

    Deepti MukherjeeChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support Took Effort, But Managed The Problem Fairly

    When I first encountered issues with the dialer software, I contacted support and found the experience required quite a bit of back-and-forth. It wasn’t an instant fix, but the team followed up consistently and provided clear instructions on what steps to take. While the process was somewhat slow, the communication was polite and professional which helped maintain confidence. They also explained the database updates and some technical points that helped me understand what might have gone wrong. On the downside, waiting for responses took longer than I hoped, and I felt like the issue could have been escalated faster. Nevertheless, the effort they made in clarifying the problem and supporting me through steps was valuable. By the end, the problem was manageable, though not fully resolved as quickly as I’d want. My impression is that the support system works well when you’re patient and follow through, but it definitely demands some time investment from the user too. There’s room to streamline the response time, but overall it reflects decent care.

    Ashwin AwasthiMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup took longer than I thought but got there eventually

    So the setup and onboarding to the software wasn’t exactly quick for me, I mean it took quite some time to really get comfortable with the calling tools and how the dialer syncs with the database. At first I felt like I was going around in circles because the training materials didn’t cover every small detail I wanted. I had to reach out to support a few times, and while the answers came through fine, it still added to the wait. The good thing is they didn’t just leave me hanging, and eventually the whole invoicing and payment process fell into place. I’m rambling a bit here but it’s just that if you’re new, expect it to take a little patience. The updates coming through automatically weren’t disruptive though, which was nice. Looking back, the time it took felt longer than it needed but I did get there, which counts for something.

    Ashwin IyengarJharkhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support alo theek hai par thoda aur better ho sakta tha

    Main expect kar rahi thi ki support team jaldi reply karegi aur har ek baar consistent solution degi, lekin thoda mixed experience raha. Pehli baar jab maine contact kiya, tab response timing theek thi aur unhone kaafi clear information di thi jo mujhe samajh aayi. Lekin daily use mein jab chhoti chhoti issues aaye, jaise dialer se related, toh response kabhi kabhi delay hota tha aur woh solution bhi itna effective nahi tha jitna mujhe laga tha. Mujhe lagta hai ki communication mein thoda aur consistency hona chahiye tak ki har baar smooth experience mile. Training session aur onboarding to badiya thi, aur software ka interfacing mujhe pasand aaya, par support mein yeh chhota issue roz marra ke kaam ko thoda tough karta tha. Agar support team thoda proactive hoti toh overall experience aur acha ho sakta tha. Fir bhi, transaction aur payment setup mein koi dikkat nahi aayi, aur regular updates bhi automatic the, jisse software reliably chal raha hai.

    Sonal BarmanNagaland, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Overall, it felt really supportive

    I never realized how much support I would need when starting with the software. Thankfully, the communication was great, and I hardly had to figure things out on my own. Anytime I hit a snag, help was just a message away. It really felt like I had a team behind me, and that made everything so much easier. So, if you’re worried about the support, don’t be!

    Rajiv MehtaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support was decent but felt like I had to do half the work

    So I signed up and the support was, generally speaking, fine enough. They answered my questions when I reached out but honestly, I felt like I had to figure a lot out on my own. The onboarding process had some gaps and the documentation didn’t always explain things fully, so I ended up playing around with the software’s dialer and database features quite a bit before I understood how best to use them. I found the telephonic support helpful but rather reactive; they would respond when I called but didn’t seem to anticipate problems or give me tips proactively. It’s like I had to do the heavy lifting to make the best of it, which was OK since I have a bit of tech experience, but might not suit everyone perfectly. I kept going back to this point that self-sufficiency was necessary. On the plus side, the billing and payment steps were clear once I worked through them, and automatic updates usually made things better without me needing any extra input. So overall, pretty good but with some room to make the support a little more proactive.

    Atul KaleWest Bengal, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Helpful for some, but not for people like me

    I was really hoping this platform would improve the support and communication compared to what I had used earlier. On the positive side, the onboarding flow was straightforward enough, and I liked some parts of the automated updates that promised to keep me current without fuss. However, I found the telephonic support harder to get through to than before – I often had to wait, and the guidance was less clear. When I tried using the dialer and calling tools over the week, it just didn’t work the way I expected, and it felt clunky compared to other software I used. The database feature felt underpowered and not quite fitted to the workflow I rely on daily, making it frustrating to handle my data effectively. Signing up and managing invoices was easy, but that didn’t compensate for the other issues. I think this product might suit someone who doesn’t rely heavily on detailed database features or immediate telephonic support, or who has simpler workflows. But for someone like me, who values seamless communication tools and strong support, it was quite disappointing overall. I ended up feeling more stressed than before, which is the opposite of what I had wanted.

    Khushbu SundaramTamil Nadu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy