Setup took longer than I thought but got there eventually
So the setup and onboarding to the software wasn’t exactly quick for me, I mean it took quite some time to really get comfortable with the calling tools and how the dialer syncs with the database. At first I felt like I was going around in circles because the training materials didn’t cover every small detail I wanted. I had to reach out to support a few times, and while the answers came through fine, it still added to the wait. The good thing is they didn’t just leave me hanging, and eventually the whole invoicing and payment process fell into place. I’m rambling a bit here but it’s just that if you’re new, expect it to take a little patience. The updates coming through automatically weren’t disruptive though, which was nice. Looking back, the time it took felt longer than it needed but I did get there, which counts for something.