did not expect to wait so long and explain the same problem again
Honestly, I was surprised by how much back and forth was needed just to get a simple question answered. I had to explain my issue multiple times to different support people, which got frustrating really fast. The waiting between calls was also longer than I expected, and no one seemed to have access to previous notes so I had to repeat myself more than once. It felt like the communication was disjointed rather than smooth, and there wasn’t much help when the automatic updates caused glitches in the dialer feature. I didn’t find the sign-up or payment parts difficult, but getting quick and consistent support was definitely not what I expected. Overall, the delays and repetition were way more than I thought they would be for a software that’s supposed to help with efficient remote workflows. I’m really hoping they improve this because it wasted a lot of my time.