Telephonic support failed to guide me properly
You promised a smooth telephonic support system to help with setting up the remote workflow software, but it was disappointing. The steps I needed to follow were not clearly explained over the calls. I felt like the instructions were scattered and lacked a sensible order, which left me stuck at crucial points of the onboarding. Despite waiting on hold multiple times, I rarely got someone who could give me clear guidance on how to use the calling tools or configure the database feature properly. The automatic updates confused things further instead of making the process easier. Also, the sign-up and invoicing processes were not well coordinated, which just added to my frustration. It seemed like the team was not aligned about the recommended sequence to get the software fully operational. This experience has been more of a hassle than a help, and if you want customers like me to use your software effectively, you surely need to improve your telephonic support’s guidance and the logical flow of steps.