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WFHI Reviews

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4 out of 5

Based on all 3,87,070 published WFHI Reviews.

2,90,364 of 3,87,070 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Bahut slow, pura system frustrating laga

    Mujhe laga tha ki jald se jald software ko start kar ke use kar paunga, par ye pura flow bahut slow tha. Support ko call kiya toh time lag gaya connect hone mein, aur jab kisi ne bhi help ki koshish ki toh samajh nahi aaya ki kya issue hai. Dialer aur database features ko set karna complicated tha, mujhe jyada samay khud se troubleshoot karna pada bina kisi proper guidance ke. Training sessions bhi the jo mujhe time par mil nahi paya aur documentation incomplete laga. Jab software ki automatic updates hue toh wo mera kaam aur bigaad dete the. Invoice aur payment process clear nahi tha, mujhe bhi kai baar doubt hua ki kya sahi hua ya nahi. Overall, itna frustrating experience tha ki soch raha hoon ki aage ka use karna chhod dunga. Maine jitna expect kiya tha, usse bahut neeche raha ye pura setup. Itni der se shuruaat hone aur bad support quality se mujhe laga ki pura system inefficient hai aur logon ko asli madad nahi mil rahi yahan. Zarurat se zyada delay hua, experience bilkul bura raha.

    Chetan ManeDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support experience was below what I'd experienced before, unlikely to return

    Compared to similar software platforms I have used in the past, the support provided here was noticeably less effective. While they did answer calls and emails, the communication felt quite slow and lacked the clarity I was used to. The knowledge of the support representatives appeared limited when it came to troubleshooting some features of the dialer and database. Whereas in previous experiences, support teams were able to provide quick solutions or alternatives, here I often ended up waiting and following up repeatedly. The invoicing and payment process was straightforward but lacked the prompt attention received elsewhere. Given this, I doubt I will choose their services again without some significant improvements in communication and technical assistance. The automatic updates sometimes disrupted my workflow without adequate notice, which was frustrating. Overall, the platform has potential, but the support has to meet or exceed industry standards for me to consider returning in the future.

    Rahul VarghesePuducherry, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    support bilkul badiya nahin thi yaar

    Mai usually chill rehti hoon par yeh support waale experience se frustrating ho gayi. Jab bhi phone kiya tho samajh nahin aayi ki kya poochna hai, lagta hai banda ya system dono hi confuse hain. Response time bahut zyada tha, matlab waqt barbaad hota tha, aur jab baat karo toh proper solution milta hi nahi tha. Baar baar wahi baatein repeat karni parti thi, jise mera time bhi waste hua aur mera patience bhi chala gaya. Mujhe lagta hai ki proper training support team ko deni chahiye thi, warna jo solution mile vo incomplete hi lagte hain. Next time main definitely bina kisi help ke try karungi, ya phir kisi aur service ka sochungi, kyunki itna time aur frustration clearly worth nahin hai mere liye. Mujhe nahi lagta ki yeh setup meri working hours ke hisaab se bilkul suit karega, and honestly zyada support lene ki bhi ichha nahin hai. Overall main disappointed hoon is taraf se, real help bilkul nahin mili mujhe.

    Sunanda MitraAndhra Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support accha tha, par thoda slow bhi laga kabhi

    Overall experience toh bahut achhi rahi training aur support ke sath, bilkul jaise expect kiya tha. Call par support ne mere sab sawalon ko patiently suna aur solution diya, jo start me thoda jaldi nahi mila par baad me sab clear hua. Onboarding process thoda complex laga initially, par training sessions ne kaafi madad ki database setup aur dialer samajhne me. Automatic updates se bhi system hamesha up-to-date raha bina mujhe extra tension diye. Payment aur invoicing seamlessly chal gaye, koi dikkat nahi. Lekin ek baat jo thoda dikkat ki thi woh ye ki kabhi kabhi support calls thodi der tak hold pe rakhte rahe, jisse thoda patience chahiye tha. Iske alawa communication bilkul smooth thi. Yeh combination accha tha ki training aur software dono me balance bana raha, ek side pe support toh strong hi tha, par delay kabhi kabhi frustrate kar deta tha. Isliye overall rating 5 hi dungi, kyunki jo promises kiye the woh mostly poore hue without overhyping.

    Mitali PandeyLadakh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support helpful but might need them again soon

    The support service was notably helpful when I reached out, offering clear guidance on database integration and dialing tools that helped me get past some initial troubles. I liked how the telephonic assistance was timely and patient, especially during the sign-up process where I had some questions. However, considering the complexity of managing workflows remotely, I'm aware I may need to contact them again as new issues or updates come up. The automatic updates usually arrived on schedule, which means fewer surprises but sometimes an added learning curve as new features rolled out. The payment and invoicing system was well-organized, so no complaints there. Balancing these experiences, the support stands out positively, but the possibility that I will need to call again keeps me from rating higher at this point.

    Madhav Dhanush BediOdisha, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support was clear but thoda aur detailed hona chahiye tha

    Sabse pehle main support ko call kar ke apni inquiry clear ki thi regarding database feature. Unhone shuru mein achhi tarah se samjhaya ki kaise main apne client entries update kar sakti hoon aur dialer kaise operate hota hai. Phir maine apne invoice ke bare mein bhi poocha, jo recent update se thoda change hua tha, wo bhi explain kar diya. Lekin mujhe laga ki kuch steps ka detailed walkthrough missing tha, for example call scheduling mein kuch advance options ke bare mein. Mujhe ek baar phir se support contact karna pada thoda clarify karne ke liye. Training session ke dauran bhi agenda clear thi, par practically jab main software chalati hoon, tab mujhe zeada explanation chahiye hota hai for certain features. Lekin overall communication achhi rahi aur jo basic doubts the wo solve ho gaye. Thodi aur mehnat se ye experience aur seamless ban sakta tha agar har cheez ka thoda zyada detailed guidance milta.

    Naina PuriArunachal Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    You caused delay and I ended up wasting time

    You took too long to get me going with the software and training, which was very disappointing. Sign-up itself wasn’t straightforward, and then the invoicing process dragged on longer than I expected, slowing down everything after that. I tried calling your telephonic support to get help and speed things up, but the responses were sluggish and not very helpful initially. The onboarding steps felt disorganized and took a lot of time before I could actually start using the calling tools or the dialer properly. That delay cost me a lot of time, and honestly it felt like your automatic updates were adding confusion rather than making things easier. I was hoping for a smooth, quick process, but instead I’m stuck waiting for basics to work right. This outcome isn’t good; I needed a software that helps me move fast, but you ended up holding me back from doing anything useful with your product. If getting started promptly is important, you need to improve this area significantly.

    Kashish Madhuri KhuranaMeghalaya, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Feeling thoda mixed about support, kyunki comparison ho raha tha

    Mujhe laga support thoda alag tha compared to jo main pehle use kar chuki thi. Jo pehle use kiya tha, woh zyada jaldi response deta tha, par kabhi kabhi zyada technical hota tha jis se mujhe samajhne mein dikkat hoti thi. Yaha pe support thoda patient tha, jo achha laga, par kabhi kabhi explanation itna lamba hota tha ki main distract ho jati thi. Matlab, overall experience theek tha, par jo baat sabse zyada feel hui woh yeh ki mujhe zyada casual aur comfortable lagta agar thoda aur simple way mein baat karte. Shayad iska reason hai ki software ka structure thoda naye tarah ka hai, jo pehle se familiar nahin tha. Jo bhi ho, main bolungi ki agar tum thoda detailed samajhna chahte ho toh yaha ka support help karega, bas thoda patience rakhna padega.

    Indira SinhaMadhya Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support timing bilkul fit tha mere working hours ke saath

    Initially, mujhe laga tha ki support timing shayad mere daily kaam ke hours se match nahi karega, par experience ke baad realize hua ki yeh timing actually mere routine ke liye kaafi theek the. Jo calls mein karta tha software team ko, wo samay pe response milta tha aur issues quickly solve hote the. Yeh baat reflect karti hai ki support hours inhone thoughtfully plan kiye hain. Baad mein, main samjha ki flexibility aur promptness dono hi is setup mein achhi thi, especially jab aap remote kaam kar rahe ho toh timing important hoti hai support ke liye. Overall, expectations reality ke bilkul kareeb thi aur yeh mere liye useful raha.

    Adnan GuptaUttar Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support waiting times were frustrating, not impressed

    Reflecting on my experience with telephonic support, I found that the handling of issues when things went wrong was quite poor. The wait times on calls were excessively long, which only added to my frustration during critical moments when I needed rapid assistance. Although the support personnel were polite, their responses often lacked clarity and sometimes seemed generic, failing to address my specific issues directly. This made it hard to feel confident that the problem would be resolved promptly. I had hoped for a smoother communication flow, especially given that this software is meant to facilitate remote work efficiently. The frustrating part was not the availability but the quality and speed of the support, which left much to be desired. I wish there had been better prioritization for callers in urgent need, as the overall experience with support negatively impacted my overall opinion of the software.

    Anuradha AhluwaliaHimachal Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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