Support waiting times were frustrating, not impressed
Reflecting on my experience with telephonic support, I found that the handling of issues when things went wrong was quite poor. The wait times on calls were excessively long, which only added to my frustration during critical moments when I needed rapid assistance. Although the support personnel were polite, their responses often lacked clarity and sometimes seemed generic, failing to address my specific issues directly. This made it hard to feel confident that the problem would be resolved promptly. I had hoped for a smoother communication flow, especially given that this software is meant to facilitate remote work efficiently. The frustrating part was not the availability but the quality and speed of the support, which left much to be desired. I wish there had been better prioritization for callers in urgent need, as the overall experience with support negatively impacted my overall opinion of the software.