Support experience was below what I'd experienced before, unlikely to return
Compared to similar software platforms I have used in the past, the support provided here was noticeably less effective. While they did answer calls and emails, the communication felt quite slow and lacked the clarity I was used to. The knowledge of the support representatives appeared limited when it came to troubleshooting some features of the dialer and database. Whereas in previous experiences, support teams were able to provide quick solutions or alternatives, here I often ended up waiting and following up repeatedly. The invoicing and payment process was straightforward but lacked the prompt attention received elsewhere. Given this, I doubt I will choose their services again without some significant improvements in communication and technical assistance. The automatic updates sometimes disrupted my workflow without adequate notice, which was frustrating. Overall, the platform has potential, but the support has to meet or exceed industry standards for me to consider returning in the future.