Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,86,645 published WFHI Reviews.

2,90,054 of 3,86,645 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,881 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was okay, not great

    I was hoping the support from WFHI would be a lot better than what it turned out to be after the first few days of using their software. Initially, things seemed to work fine, and I thought their telephonic support would come in handy, but the day-to-day use made me rethink that. One time, the dialer just froze mid-call and I had to restart the app, which was frustrating. I tried contacting support, but the response took longer than I expected and wasn’t very helpful. Most days, the software was just okay, working but with some lag or weird behavior occasionally that interrupted my workflow. I will say the automatic updates seem to fix some previously noticed glitches, so that part is fine. But overall, dealing with the support after the initial setup was disappointing and kind of stressful because I didn’t know if issues would be resolved quickly. The sign-up and payment process were straightforward, I must admit, so at least that part was smooth. Honestly, I wish the ongoing support was a bit more reliable because I had hoped for a better experience with a product that needs to be dependable day in and day out.

    Manisha AcharyaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support was the one part that stood out

    Using the software day to day was a mix of hits and misses for me. Some days I noticed that the dialer worked smoothly, so making calls didn’t eat up extra time which was nice. But other times, there were delays or the interface got a bit slow. The database feature was handy, but occasionally retrieving saved information felt slower than expected, which disrupted my workflow slightly. I also reached out a couple of times for telephonic support when I faced some hiccups. The people on call were helpful, but sometimes the wait times were longer, which tested patience a little. What I kept circling back to was how helpful support was when it finally connected though, which kept me going. Automatic updates happened in the background, often without much fuss, and usually improved things. Overall, I found myself appreciating certain parts but also feeling that some areas could be more consistent. So while there was solid help to lean on, there were definitely times when it didn’t quite meet all my expectations day after day, even after settling in with it.

    Suman BhatChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Did what I expected but support left me slightly unsure

    When I first started using the software, I had modest expectations about the support I'd receive during setup. The training materials were clear and helped me get started without too much trouble. However, I found that telephonic support, while polite, sometimes couldn't address more nuanced questions. By the end of my onboarding, I felt reasonably confident to operate most features like the dialer and database independently. Still, I wished the support had been a bit more proactive, especially when automatic updates changed layouts or functionalities. It did the job overall, but I had to rely on trial and error more than I had anticipated. The invoicing and payment process was straightforward, which was a relief. In summary, the experience largely met my expectations despite some small gaps in ongoing assistance, which is why I rate it four stars instead of five.

    Anay Harsha KonarDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support Hours Fit Well, But Could Use Some Flexibility

    Having used the WFHI software for about a month now, I found the telephonic support to be quite reliable during the core hours I generally work. The availability aligned very well with my schedule, which made it easier to get help when needed, especially during onboarding and initial software setup. The call tools and dialer functioned smoothly throughout the week, which is essential for my remote workflow. However, sometimes I needed assistance outside of these standard support hours, and that’s where I noticed a slight gap. While the documentation is pretty thorough, certain issues really benefit from human guidance. The database feature is quite robust, integrating well into my tasks and keeping everything updated automatically, which reduced manual errors significantly. In terms of payment and invoicing, I found the process straightforward without any hassles, and signing up felt seamless, adding to a positive overall onboarding experience. Despite my minor reservation about support hours, the priority assistance team responded patiently and clearly every time I called. I'd appreciate if future updates could extend support hours or offer more flexible options for those who work irregular hours like me, but overall, this service mostly fits the needs of remote workers effectively and efficiently.

    Kalpana Maya DeodharOdisha, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    support tha but communication bilkul clear nahi thi

    Bas yeh hi kahungi ki support me se jitne promises diye the wo kuch bhi clear nahi the. Jab main dialer setup kar rahi thi toh lagatar calls karne me problem thi, par support wala banda jitna samjhane ki koshish kar raha tha utna hi zyada confuse kar raha tha mujhe. Baar baar puchna pada ki kya karu, ya phir kahin mujhe thoda wait karne ko bola jata, jisse mera time zaya hua. Mujhe lag raha tha main apni baat ka solution nahi paa rahi thi, aur wo jo mere questions the, uspe mujhe confident feel karwana support team ka farz tha, par wo nahi kar pa rahe the. Automation ke baare me bhi clarity nahi mili, jo updates automatically aate hain unke baare me unhone achhe se explain nahi kiya. Aur billing ke queries ke liye bhi main bar bar phone kar rahi thi, par response milne me bahut der lagti thi. Overall mera impression yeh hai ki support team zyada help nahi kar payi aur mujhe khud hi kaafi kuch samajhna pada, jis wajah se mera confidence poora nahi bana. Isliye mujhe laga ki main aage bhi koi support nahi paungi jo main chah rahi thi.

    Leela Savita SomaiyaAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support ka impression acha tha bas zyda expectation nahi

    Kyuki mujhe onboarding ke dauraan support ki zarurat padi thi, to main ne thodi der tak telephonic aur chat support ka use kiya. Waise toh jo initial queries thi, unke jawab mil gaye bade clear aur polite tareeke se, mujhe laga ki zabardast mainda rakhte hain support team ke log. Lekin overall mujhe confidence wala feeling bilkul flag nahi hua ki aage chalke koi unusual problem aaye toh poora support ready hai. Thoda cautious rahunga main agar kabhi advanced setup karna ho ya custom configurations chahiye hon, tab support waise fast aur effective nahi hoga jaisa expect kar raha tha. Regular problems solve ho gayi hain aur onboarding ka experience kafi smooth raha, par main zyada heavy dependence nahi banayega abhi ke liye support pe. Matlab bilkul theek hai, par stress half degree kam kar deta main toh 4 star deta.

    Rajesh DubeySikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Jo clearly need accha support, bas unke liye hai

    Maine pehle jo software use kiya tha wo support system bilkul alag tha aur kafi disappointing experience tha. Yahaan par telephonic support itni tez aur helpful rahi ki mujhe har call pe ekdam clear solution milta raha. Jitni baar phone kiya, sab time ek friendly aur chalak banda baat kar raha tha jo samajhta tha mere issues ko, mere liye ye bahut badi baat thi. Pehle wale tools me jyada wait karna padta tha aur aksar baatein samajh nahi aati thi, par yahaan par clear straight answers diye jate hain jo use karne me aasan hain. Jo log sirf fast aur practical help chahte hain unko ye suit karega. Par jo complicated software chala chuke hain aur bahut advance expectations rakhte hain, shayad thoda basic lage. Lekin mujhe ye sabse accha laga ki har update ke baad naye problems ya confusion nahi hui. Baaki tools me aksar naye bugs ke karan daily ka kaam atak jata tha. Mujhe lagta hai ki jitna fast tele support yahaan milega, usse mein agle saal bhi kaam karungi, bas un logo ke liye jo time waste nahi karna chahte.

    Poonam SinhaGoa, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Aage se jab bhi help chahiye toh pakka contact karungi

    You guys ka support overall acha raha. Jab bhi mujhe software samajhne mein problem aayi, to telephonic support ne jaldi help di. Dialer setup karte waqt ek baar thoda confusion hua tha toh support ne patiently samjhaya. Database feature ko integrate karne mein bhi guidance mili, toh feel hua ki aap log sach mein madad karne ke liye ready ho. Payment aur invoicing process bhi clear tha, koi jumla samajh na aaya. Par ek baat yeh hai ki kabhi kabhi waiting time zyada lagta hai phone par. Jo training material diya gaya tha, wo bhi useful tha lekin thoda aur detailed ho toh better lagta. Toh basically, aage bhi jab mujhe kisi chiz mein dikkat hogi, toh main definitely aapko call karungi for assistance because mujhe lagta hai ki aapki team willing hai madad karne ke liye.

    Prabha BharadwajHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    confusing kabhi kabhi hota hai

    support theek hai, par kabhi kabhi mujhe baar baar same cheezein poochni padi. kya yeh kuch logon ke liye accha rahega? shayad haan, par mujhe zyada patience nahi hai.

    Ajay BhatiaGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Surprised at how unreliable the support was after first use

    I was initially hopeful after signing up and completing the onboarding with WFHI's platform, but what surprised me most was how unreliable the support turned out to be over time. While the initial run-through and explanations seemed decent, once I started using the calling tools and dialer daily, I encountered frequent glitches that took days to get any meaningful help with. The telephonic support, though polite, was often slow to respond or unable to provide clear solutions. The database feature integration also caused ongoing issues in managing my contacts in the way I intended. Automatic updates didn’t seem to fix these problems and at times made things worse. Invoicing and payment felt straightforward at first but lacked transparency with no quick way to confirm status. I had hoped the service would become better over continuous use, but the day-to-day experience left me quite frustrated and disappointed overall.

    Aryan Neeraj RamanUttarakhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy