Support was okay, not great
I was hoping the support from WFHI would be a lot better than what it turned out to be after the first few days of using their software. Initially, things seemed to work fine, and I thought their telephonic support would come in handy, but the day-to-day use made me rethink that. One time, the dialer just froze mid-call and I had to restart the app, which was frustrating. I tried contacting support, but the response took longer than I expected and wasn’t very helpful. Most days, the software was just okay, working but with some lag or weird behavior occasionally that interrupted my workflow. I will say the automatic updates seem to fix some previously noticed glitches, so that part is fine. But overall, dealing with the support after the initial setup was disappointing and kind of stressful because I didn’t know if issues would be resolved quickly. The sign-up and payment process were straightforward, I must admit, so at least that part was smooth. Honestly, I wish the ongoing support was a bit more reliable because I had hoped for a better experience with a product that needs to be dependable day in and day out.