Did what I expected but support left me slightly unsure
When I first started using the software, I had modest expectations about the support I'd receive during setup. The training materials were clear and helped me get started without too much trouble. However, I found that telephonic support, while polite, sometimes couldn't address more nuanced questions. By the end of my onboarding, I felt reasonably confident to operate most features like the dialer and database independently. Still, I wished the support had been a bit more proactive, especially when automatic updates changed layouts or functionalities. It did the job overall, but I had to rely on trial and error more than I had anticipated. The invoicing and payment process was straightforward, which was a relief. In summary, the experience largely met my expectations despite some small gaps in ongoing assistance, which is why I rate it four stars instead of five.