Surprised at how unreliable the support was after first use
I was initially hopeful after signing up and completing the onboarding with WFHI's platform, but what surprised me most was how unreliable the support turned out to be over time. While the initial run-through and explanations seemed decent, once I started using the calling tools and dialer daily, I encountered frequent glitches that took days to get any meaningful help with. The telephonic support, though polite, was often slow to respond or unable to provide clear solutions. The database feature integration also caused ongoing issues in managing my contacts in the way I intended. Automatic updates didn’t seem to fix these problems and at times made things worse. Invoicing and payment felt straightforward at first but lacked transparency with no quick way to confirm status. I had hoped the service would become better over continuous use, but the day-to-day experience left me quite frustrated and disappointed overall.