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Based on all 3,89,532 published WFHI Reviews.

2,92,160 of 3,89,532 reviews include a verification label.

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WFHI Reviews

3,89,532 published

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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Surprised by how unhelpful support was after signing up

    Having used other platforms before, I expected the telephonic support here to be at least as responsive and informative. However, I found the experience frustrating and somewhat disappointing compared to past experiences. When I reached out, the wait times were longer, and the responses felt scripted rather than helpful. That said, the support staff did attempt to be polite and patient, which I do appreciate even if it did not resolve my issues effectively. Additionally, the communication regarding automatic updates was less clear than I had hoped, leading to some confusion about new features and changes in the software. Though signing up and payment procedures were straightforward, the level of support after purchase did not meet my expectations, especially considering my need for guidance. I was surprised that a service known for remote workflow software would fall short in this essential area, even if other parts of the product were adequate enough.

    Ira DuttaAssam, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Bohot acha tha magar kuch labels thode confusing the

    Maine sales ke liye software ko explore kar raha tha aur mujhe generally sab labels samajh aa gaye the. Lekin ek moment hua jab dialer setting me ek option dekha jiska matlab thoda unclear tha. Ye chhoti si confusion thi jo mujhe thoda rukne par majboor kar diya because main soch raha tha ki kya main apni call workflow sahi se set kar paunga ya nahi. Baaki sab process continuation me clear tha aur training materials bhi simple the. Onboarding to smooth tha, aur invoice bhi timely bilaayi gayi. Overall, experience acha raha magar wo ek unclear wording choti si dikkat create karti rahi jab main tools use kar raha tha.

    Rajat BhonsleLakshadweep, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceBilling and payments

    Payment process me thoda waqt lag gaya, par theek tha

    Soch raha tha payment aur billing ka process kitna time lega, aur sach mein thoda zyada lama lga. Sign-up karte waqt system thoda slow tha, shayad server issues ki wajah se. Par ek baar sab set ho gaya, invoice mil gaya, to sab kaafi clear thi. Payment steps jaise ki selecting plans, entering details, aur confirmation ka sequence logically arranged tha, jo complicated nahi lagta tha. Thoda unsure tha ki support phone pe turant milega ya nahi, par jab maine call kiya, toh surprisingly helpful mila. Automatic updates kaafi smoothly aaye, toh mujhe baar baar manual check karne ki zarurat nahi padi. Overall, time thoda waste hua payment ke time, par baaki sab processes achhe the aur jo frustration hua uske baad sab theek se chalta raha. Shayad agar thoda aur optimize karte, to better hota, par phir bhi service respectable hai.

    Pradeep KarnikAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support’s long wait times really hurt the experience

    What stood out most during my experience was the telephonic support. Although the staff seemed polite, the time I had to wait on calls for answers was often quite long, which was frustrating when I needed quick clarification on the dialer setup. On the other hand, the signup and billing processes were straightforward without complications, so at least that part worked well. The software itself is prefaced with detailed training modules, but I found myself needing additional help more than I expected. Given that support was slow, I’m left wondering if next time I would even bother reaching out again or just figure things out myself. So while there are positives in the software and setup, the support delays significantly damaged my overall impression.

    Arjun Gowri BoseWest Bengal, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSoftware and access

    Frustrated with software access compared to my old tools

    I was excited to try this new software and expected smoother access based on what I'd used before, but it turned out to be quite frustrating. The interface feels clunky, and login times are slower than my previous setup. I appreciate the automatic updates feature, which worked fine and kept the system relatively stable, but overall the experience was disappointing. The step-by-step onboarding seemed straightforward at first, yet it quickly became confusing, with some features not behaving as intuitively as I hoped. I did give it a fair chance over a few days, testing the calling tools and database integration, but it consistently lagged behind what I was used to. The telephonic support was decent, though they couldn’t fully resolve some access glitches I encountered. Finally, the sign-up and payment process was just okay—not complicated, but nothing remarkable. I was hoping for a better transition from my previous software, and while one aspect was fine, the rest didn’t meet expectations, so I’m rating it 2 out of 5.

    Dhanush BabuAndhra Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSoftware and access

    Expected smooth use, got some hiccups

    Initially, I expected the software access to be seamless day to day, especially after the onboarding was completed. However, while most days the software behaved as expected, there were moments when the dialer would lag or the database would not refresh properly causing slight disruption in workflow. The automatic updates are a positive aspect since I didn’t have to manually manage anything and it kept the system comparatively up to date. I appreciated the telephonic support, which was responsive, although occasionally I had to explain my issues multiple times before resolution. The sign-up and invoicing process was straightforward and transparent which met my expectations. Compared to other remote work tools I have used, this one has strengths in its comprehensive training but falls short occasionally in real-time access reliability. So, while it could be better in terms of day to day stability, the general setup and ongoing support balanced the experience. I think the software works well but could improve its consistency during actual use to fully meet what I was hoping for.

    Rohan GargGujarat, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseBilling and payments

    Thoda samay laga, lekin aapke labels samajh mein aaye

    Main yeh kehna chahungi ki main billing aur payments system ko samajhne mein thoda waqt laga, par aapke taraf se diye gaye labels aur wording kaafi clear the. Pahle mujhe invoice section mein thoda confusion hua ki yeh charge kis service ke liye hain, lekin training ke dauran diye gaye instructions mujhe clarity mile. Support ko call kiya toh unhone bhi clearly bataaya ki kis field ka kya matlab hai, jo kaafi madadgar tha. Thoda aur detail mein jaakar invoices banate waqt mujhe labels kaafi samajh aaye, aur payment process bhi straightforward laga. Lekin overall, start mein jitna time wasted hua vo thoda kam ho sakta tha agar labels zyada user-friendly hote. Mujhe lagta hai ki aap log aur zyada training materials is taraf de sakte hain taaki initial confusion door ho. Phir bhi, complete process mein aap log kaafi reliable lage, aur automatic updates bhi continuous changes ko reflect karte hain. Main appreciate karungi agar yeh time thoda compare kar ke kam ho jaye, warna main content hoon ki software basics achhi tarah samajh mein aate hain.

    Preeti VasudevanTripura, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Training se seekha ki clarity kitni zaroori hai

    Jab se maine training aur onboarding complete kiya, tab se mujhe clearly samajh aaya ki har cheez kitni organized honi chahiye. Initial confusion hone ke baad, jo explanations mile, wo bohot clear the. Mujhe samajh aaya ki jab ek system user-friendly hota hai aur communication effective hoti hai, tab main apna kaam bina kisi rukawat ke kar sakta hoon. Jo calling tools aur dialer ko use karna tha, wo training mein achhi tarah cover kiya gaya tha, especially un features pe jahan attention dena zaroori tha. Database ke features bhi achhi tarah samjhaaye gaye the, jisse mera workflow streamline ho gaya. Agar main abhi dobara start karun toh mujhe pata hoga ki main kis tarah approach karunga, aur mujhe confidence hai ki main zyada effectively kaam karunga. Support bhi timely mila jab main zarurat mehsoos karta tha. Mere liye yeh training ek important step sabit hua jo mere remote workflow ko better banane mein madad karega. Wo pehle confusion ke din ab door lagte hain, ab lagta hai jaise pura foundation mazboot hai, jo future mein kaam ko aasaan banayega.

    Sudhir TalwarHaryana, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSales and pre-purchase

    To be honest, the responsiveness wasn’t what I’d tell a friend

    I was really eager to get started and wanted clear info before buying, but the responsiveness of the people handling my pre-purchase queries was disappointing. They took quite some time to get back, sometimes after several follow-ups, which made me unsure if I should proceed. While they did provide some details eventually, it felt like their coordination wasn’t very tight. I had hoped for a smoother, faster process given their service scope. The sign-up and payment system was fine, but the initial interaction left me frustrated from the outset. Considering other options now because the level of responsiveness didn’t meet my expectations at all. I can’t say I felt confident about receiving good assistance later based on this experience.

    Neeta KapadiaPunjab, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerTraining and onboarding

    The training sessions promised to clarify everything, and I found some parts quite detailed and usef

    The training sessions promised to clarify everything, and I found some parts quite detailed and useful, especially around using the calling tools. The onboarding flow was designed to guide users through each step, but the explanations sometimes felt rushed or lacking depth for beginners. While I appreciated the effort to automate updates and streamline access, I found myself revisiting some topics because they weren’t fully clear the first time. There was a nice balance of live sessions and self-paced learning, but some instructions could have been simplified more. The doubt clearing through support was helpful but not always timely, which added to the feeling that the process wasn’t as smooth as it could be. Overall, it was an okay experience, but I think more clarity and pacing would improve the onboarding and training.

    Varun ChaturvediJharkhand, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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