Surprised by how unhelpful support was after signing up
Having used other platforms before, I expected the telephonic support here to be at least as responsive and informative. However, I found the experience frustrating and somewhat disappointing compared to past experiences. When I reached out, the wait times were longer, and the responses felt scripted rather than helpful. That said, the support staff did attempt to be polite and patient, which I do appreciate even if it did not resolve my issues effectively. Additionally, the communication regarding automatic updates was less clear than I had hoped, leading to some confusion about new features and changes in the software. Though signing up and payment procedures were straightforward, the level of support after purchase did not meet my expectations, especially considering my need for guidance. I was surprised that a service known for remote workflow software would fall short in this essential area, even if other parts of the product were adequate enough.