Expected smooth use, got some hiccups
Initially, I expected the software access to be seamless day to day, especially after the onboarding was completed. However, while most days the software behaved as expected, there were moments when the dialer would lag or the database would not refresh properly causing slight disruption in workflow. The automatic updates are a positive aspect since I didn’t have to manually manage anything and it kept the system comparatively up to date. I appreciated the telephonic support, which was responsive, although occasionally I had to explain my issues multiple times before resolution. The sign-up and invoicing process was straightforward and transparent which met my expectations. Compared to other remote work tools I have used, this one has strengths in its comprehensive training but falls short occasionally in real-time access reliability. So, while it could be better in terms of day to day stability, the general setup and ongoing support balanced the experience. I think the software works well but could improve its consistency during actual use to fully meet what I was hoping for.