Support’s long wait times really hurt the experience
What stood out most during my experience was the telephonic support. Although the staff seemed polite, the time I had to wait on calls for answers was often quite long, which was frustrating when I needed quick clarification on the dialer setup. On the other hand, the signup and billing processes were straightforward without complications, so at least that part worked well. The software itself is prefaced with detailed training modules, but I found myself needing additional help more than I expected. Given that support was slow, I’m left wondering if next time I would even bother reaching out again or just figure things out myself. So while there are positives in the software and setup, the support delays significantly damaged my overall impression.