Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,463 published WFHI Reviews.

2,92,103 of 3,89,463 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,463 published

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceSoftware and access

    Expected better software access and training but got complicated setup instead

    My previous experience with remote workflow software was much smoother, especially in terms of getting started quickly and understanding the dashboard. Here, the initial software access was more complicated and not as intuitive as I had hoped. The onboarding process seemed disorganized compared to what I was used to, and the training sessions did not cover certain features in enough detail, making me feel unprepared. The dialer and calling tools occasionally lagged and sometimes felt less efficient when compared to my earlier tools. I was hoping for a more seamless integration with the database feature, but it was confusing and lacked clear guidance. Overall, the software did not meet the ease of use and support I expected based on my past experience.

    Narendra Mahesh VenkatesanBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerBilling and payments

    Setting up payments took more time than I thought

    I found the billing and payments aspect took longer than I initially expected, mostly because of some repetition and waiting that was involved. The sign-up and invoicing at first seemed clear, but then I had to go back multiple times to check if the invoices had updated correctly after each scheduled automatic update. Sometimes there was a delay in receiving correct invoices which made me double-check numbers repeatedly. The payment process itself went through okay once the invoice was right, but the whole back-and-forth added a big chunk to the timeline. I ended up spending more time on small details around payments than I planned, which frustrated me since I wanted to focus more on using the calling tools and database features. When I called support, the wait times and sometimes the explanations felt a bit slow, so it didn’t resolve the timing problem immediately. Maybe with experience and a lighter workload the process would speed up, but from my point of view it was definitely not a quick or smooth ride. In the end, it worked out, but only after investing more time than just a straightforward payment period.

    Rishi DevanOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support ne meri ek problem fast solve kar di

    Ek baar jab main dialer use kar rahi thi, toh ek chota issue aaya jahan call connection bar-bar drop ho raha tha. Maine support ko phone kiya, aur unhone mujhe patiently guide kiya ki kaise settings check karun. Us ek incident mein unka response time bahut acha tha, mujhe feel hua ki main jab bhi problem face karungi, toh unse confidently help mang sakti hoon. Baaki communication thoda irregular raha, but overall main unke support system se khush hoon aur agle baar bhi zarurat padegi toh definitely contact karungi.

    Saloni Ritika KanadeAssam, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support bilkul different tha, expected tha better help

    Maine pehle bhi aise software use kiye the jahan support fast aur helpful hota tha, lekin WFHI ka experience us se bilkul alag raha. Jab main help maangi, toh mujhe lagta tha ki unko meri problem samajh nahi aayi ya phir jawab dene mein delays the. Dialer aur database dono mein jab issues aaye, toh support ka response as expected nahi mila. Payment and invoicing process bhi thoda complicated laga, jiske wajah se confusion badh gaya. Mera expectation tha ki support ka process structured aur smooth hoga, par yeh alag tha. Koi prompt solution nahi mila, bas baar-baar same baat repeat karne padti thi. Yeh sab mila kar mera overall use karna frustrating bana, isliye main satisfied nahi hoon. Ye experience mujhe surprise kar gaya kyunki maine pehle better support dekha tha.

    Smita RadhakrishnanPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was not very responsive

    The response from support was slower than I expected, and while they did eventually assist me, the wait times were frustrating. I appreciate the help I got, but it could have been timely.

    Rahul RoyPunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseBilling and payments

    Jo log simple billing samajhna chahte hain, unke liye useful hai

    WFHI ka billing process generally thik hai, lekin kuch cheezein jo clear nahi thi meri expectations ke mutabiq. Jab main subscription lena start kiya, toh sign-up aur invoicing ka flow straightforward tha, par detailed explanations thodi kam thi. Kabhi kabhi mujhe lagta tha ki payment cycle ka clarity missing hai, especially when changes ki baat aayi invoices mein. Support team ne jab bataya toh samajh mein aaya ki automatic updates ka bhi effect aata hai invoices par. Agar aap billing systems mein zyada complicated cheeze expect nahi karte, ya aap simple invoicing ke liye software chahte hain, toh ye thik rahega. Lekin jo log advance payment tracking aur custom invoice management chahte hain, unke liye ye ideal nahi. Software ki day-to-day use mein issues zyada nahi aaye, aur payment reminders system acha tha. Payment process mein thoda patience chahiye kyunki kabhi kabhi delays ho sakte hain explanations mein. Overall, mujhe lagta hai ki ye system basic billing needs ke liye suit karega par jo log zyada tailored clarity chahte hain, unko shayad extra support chahiye hoga.

    Jagdish ChadhaLadakh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Poora process ekdam matter-of-fact raha, zyada nahi bola gaya

    Sales aur pre-purchase process mein mujhe laga ki kuch repetition hui, jaise ki same details baar-baar pooche gaye, par wo major problem nahi thi. Waiting time bhi thik-thak tha, jyada lamba nahi, bas chalta raha. Jo sales team thi, unka approach simple aur direct tha, kisi tarah ka unnecessary baat-cheet ya elaboration nahi hua. Invoicing aur payment clear thi, bina kisi extra clarification ke. Sign-up mein standard steps follow karne hote the jo expected the. Overall mujhe laga pura process ekdum straightforward tha, koi attention grab karne wali baat nahi thi, thoda sa routine feel karaya. Agar koi feature ya benefit ke bare mein zyada explain karna hota toh better hota, par jo mila usme koi confusion nahi tha. I think yeh experience mujhe ek normal, functional buying experience laga.

    Varsha AgarwalAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    Onboarding was pretty smooth – less than a day to settle in

    My experience with the training and onboarding from WFHI was quite positive mainly because the steps were arranged in a very logical and progressive order. Right from the initial sign-up to eventually using the dialer and calling tools in tandem with the database, each phase introduced relevant features at just the right time. The setup didn’t feel rushed or confusing, and thankfully, all the training materials were aligned to those stages making it easier to grasp each function before moving to the next. I especially liked that the automatic updates were rolled out without interrupting my workflow, giving me a chance to adapt subtly. The whole process took me less than a day to feel comfortably settled into using the software actively. Invoicing and payment steps were clearly articulated and appeared right when I needed to focus on them, which reduced unnecessary overwhelm early on. A small reservation is that a few detailed explanations could have been a bit clearer, but overall the flow of onboarding was very sensible and well paced for anyone making a transition to remote workflow management.

    Kaushik SoniLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Training har insaan ke liye nahi, wait zyada hai

    Maine training start ki, par mujhe kaafi baar repeat karna pada kya-kya steps follow karne hain. Kabhi kabhi lagta tha ki main already same cheeze kar chuki hoon, phir bhi dobara bataya jata tha. Thodi der tak wait bhi karna pada jab training ke next steps ke liye resources ready ho rahe the. Main soch rahi thi shayad yeh training un logon ke liye hai jinke paas pehle se thodi knowledge nahi hai, par jinhe jaldi kaam shuru karna hota hai unke liye yeh thoda frustrating ho sakta hai. Mujhe laga ye process mujhe suit nahi kiya kyunki main jaldi se apni software skills ko implement karna chahti thi. Overall training se meri expectations nahi poori hui hain.

    Esha BansalPunjab, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Where’s the support coverage for my working hours?

    You really should reconsider how your support hours align with actual user needs. I work odd shifts, sometimes late at night or early morning, and often I found it impossible to reach anyone on telephonic support during those times. The database tool had a few glitches and there was no way to get quick help — which slowed down my workflow significantly. The dialer and software itself are decent enough once set up, but when issues come up outside your stated support window, it feels like you’re left hanging. Automatic updates sometimes change features unexpectedly, and that’s another time I needed prompt guidance but didn’t get it. I realize you can’t have 24/7 assistance, but some acknowledgement of variable hours in India would improve the experience a lot. Payment and invoicing were clear and not an issue, I’ll grant you that. But missing support when I actually needed it is a big problem for me. I hope future changes address this mismatch between support availability and user work patterns.

    Gopal KarkareTelangana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy