Where’s the support coverage for my working hours?
You really should reconsider how your support hours align with actual user needs. I work odd shifts, sometimes late at night or early morning, and often I found it impossible to reach anyone on telephonic support during those times. The database tool had a few glitches and there was no way to get quick help — which slowed down my workflow significantly. The dialer and software itself are decent enough once set up, but when issues come up outside your stated support window, it feels like you’re left hanging. Automatic updates sometimes change features unexpectedly, and that’s another time I needed prompt guidance but didn’t get it. I realize you can’t have 24/7 assistance, but some acknowledgement of variable hours in India would improve the experience a lot. Payment and invoicing were clear and not an issue, I’ll grant you that. But missing support when I actually needed it is a big problem for me. I hope future changes address this mismatch between support availability and user work patterns.