Expected better software access and training but got complicated setup instead
My previous experience with remote workflow software was much smoother, especially in terms of getting started quickly and understanding the dashboard. Here, the initial software access was more complicated and not as intuitive as I had hoped. The onboarding process seemed disorganized compared to what I was used to, and the training sessions did not cover certain features in enough detail, making me feel unprepared. The dialer and calling tools occasionally lagged and sometimes felt less efficient when compared to my earlier tools. I was hoping for a more seamless integration with the database feature, but it was confusing and lacked clear guidance. Overall, the software did not meet the ease of use and support I expected based on my past experience.