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WFHI review

Setting up payments took more time than I thought

4 out of 54 of 5Verified customerBilling and payments

Setting up payments took more time than I thought

I found the billing and payments aspect took longer than I initially expected, mostly because of some repetition and waiting that was involved. The sign-up and invoicing at first seemed clear, but then I had to go back multiple times to check if the invoices had updated correctly after each scheduled automatic update. Sometimes there was a delay in receiving correct invoices which made me double-check numbers repeatedly. The payment process itself went through okay once the invoice was right, but the whole back-and-forth added a big chunk to the timeline. I ended up spending more time on small details around payments than I planned, which frustrated me since I wanted to focus more on using the calling tools and database features. When I called support, the wait times and sometimes the explanations felt a bit slow, so it didn’t resolve the timing problem immediately. Maybe with experience and a lighter workload the process would speed up, but from my point of view it was definitely not a quick or smooth ride. In the end, it worked out, but only after investing more time than just a straightforward payment period.

Rishi DevanOdisha, IndiaExperience: Published:
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