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WFHI Reviews

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4 out of 5

Based on all 3,89,458 published WFHI Reviews.

2,92,100 of 3,89,458 reviews include a verification label.

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WFHI Reviews

3,89,458 published

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  • 5 out of 55 of 5Verified customerSoftware and access

    solid day-to-day use, would go for it again

    Using the software day to day, it consistently ran smoothly with no surprises. The dialer worked reliably throughout the week, and the database feature integrated well into my workflow without crashes or lag. Automatic updates happened seamlessly, so I never had to stop working to install patches or fix bugs. Support calls were pleasantly short whenever I needed help, and the team was always quick to respond. I liked that signing up and payments were straightforward without any hassles or unclear steps. Compared to my first experience where I thought it might be complicated, it turned out easy and fluid. I would definitely use this software again if I had another remote workflow project, since the steady performance and supportive communication made the whole thing a good fit for my routine work.

    Puneet DasguptaTelangana, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support kaafi der leta hai, frustrating tha

    Maine socha tha ki support steps logically arranged honge lekin mujhe laga ki jo order mein woh steps diye gaye hain, usmein thoda confusion tha. Pehle mujhe training ke basic parts milte, phir advanced tools explain hote, par yahan sab kuch mix mein tha jiski wajah se main confuse ho gayi thi kab kya karna hai. Thoda sa halki confusion thi, magar main samajh rahi thi ki mujhe support se zyada help leni pad rahi thi. Phone par explain karne mein bhi time zyada lagta tha aur kabhi kabhi toh mujhe lagta tha ki mujhe khud hi kuch cheezein samajh leni chahiye. Overall process thoda disorganized laga aur maine itna samay waste kiya, jo frustrate karne wala tha. Mujhe support team ki madad chahiye thi taaki main smoothly aage badh sakoon, lekin delays aur unsystematic guidance ne mera patience test kiya.

    Usha VenkatesanAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceBilling and payments

    Payment process kaafi different nikla, thoda sochna padega

    WFHI ka billing aur payment system maine pehle dekhe systems se kaafi alag paya. Pehle toh mujhe lag raha tha ki invoice milna aur payment process easy hoga, but yahan thodi confusion hui with the timing and clarity of invoicing. Invoice thoda delay se mila and mujhe baar baar check karna pada ki sab information sahi hai ya nahi. Payment gateway ka interface thoda slow lagtha tha, jo ki mujhe pehle ki services mein better mila tha. Payment confirmation thoda unclear tha initially, lekin phir customer support ne thoda clear kar diya ki kis tarah step complete hua. Yeh tariff structure samajhne mein bhi thoda time laga kyunki extra charges kab lag rahe hain, yeh directly obvious nahi tha. Overall, agar simple aur streamlined system chahiye toh lagta hai ki pehle jaisa system thoda behtar tha, par yahan bhi kaam chala sakta hai. Soch raha hoon agle payment ke waqt zyada dhyan doon ki sab sahi se ho raha hai ya nahi.

    Bhavesh IyengarMadhya Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Expected a smoother process but not many delays overall

    When I started the sales and pre-purchase process with WFHI, I was a bit surprised by the amount of repetition involved. I found myself often repeating the same details during calls, and some steps felt like they had to be verified multiple times. Also, I experienced a few waits for confirmation on basic queries which seemed unnecessary considering the technology they use. That said, despite these inefficiencies, the process managed to get the job done. All documents and payments were processed, and I was given access to the software without significant delay. In the end, although I did not find the experience as streamlined or prompt as I anticipated, the key aspects like invoicing and onboarding worked as planned. So it’s not perfect, but functional enough for my needs.

    Mayank DubeyAssam, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    purchase mein thoda zyada effort laga, par files clear thi

    Soch rahi thi ki purchase process zyada smooth hoga, par mujhe laga phir bhi kuch cheezein re-phrased karke clarify karni padin. Jab main pehli baar sign-up kar rahi thi, toh form bharna thoda repetitive laga; kahi jagah pe mujhe same information dobara deni padi, jo ki thoda frustrating tha. Training sessions mein jo topics discuss hue the wo achhi quality ke the, par questions ke jawab milne mein thoda time lag gaya, support ko baar baar call karna pada. Invoice ke liye pehle ek baar delay bhi hua, toh thoda patience rakhna padta tha us samay. Dialer aur calling tools kaafi helpful the throughout mera kaam karte waqt, aur database feature bhi user friendly rahi, lekin automatic updates thode frequent the jo kabhi kabhi working flow mein thoda disruption laate the. Overall, ye sari cheezein consider karte hue, main kahungi ki ye process mere liye straightforward nahi raha, par main abhi bhi software ko use karti hoon kyonki mujhe lagta hai ki ye meri needs ke hisaab se kaafi useful hai. Purchase aur onboarding mein thoda zyada effort laga, par wo worth tha.

    Damini GaikwadMeghalaya, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Helpful explanations, though some clarity was missing

    The support team was generally friendly and tried to explain things clearly when I reached out with questions about the software and calling tools. They walked me through troubleshooting steps and helped me understand some features better. However, I found some answers a bit vague, especially about the updates and priority assistance options. It would have been useful if they provided more detailed documentation or a clearer onboarding process. That said, I was satisfied with how patient the team was on calls, and I could tell they wanted to help. Still, a bit more precise guidance during sign-up and invoicing would make the experience smoother.

    Imran HegdeSikkim, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSoftware and access

    Hard to find the exact features I needed

    I was trying to set up the calling tool and dialer for my workflow, but it felt like the software just wasn't designed with my kind of access in mind. The database feature was supposed to help me organize contacts efficiently, but I struggled to locate the specific options that would let me filter and sort as required. Navigating the menus felt confusing and unintuitive. Also, automatic updates happened without clear notes, so I sometimes lost track of where features moved or got renamed. The sign-up and invoicing process went smoothly but didn't compensate for how difficult it was to find the functions I needed most. Overall, I found the software frustrating to use and it did not match my expectations of easy remote workflow management. Despite getting in touch with support by phone several times, the help was limited and didn't resolve my issues. I hoped for a more straightforward experience, but unfortunately, it just didn't work well for me.

    Rashmi SinghalDelhi, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceBilling and payments

    Meri taraf se billing aur payment ke steps ko main itna smooth nahi keh sakta. Pehle to sign-up ke d

    Meri taraf se billing aur payment ke steps ko main itna smooth nahi keh sakta. Pehle to sign-up ke dauran process ka sequence thoda confusing tha, especially jab invoice generate hone ki baat aayi. Kabhi kabhi mujhe laga ki payment details ke options galat jagah par dikhaye ja rahe hain aur support se sampark karne par bhi mujhe har baar naya process samjhaya jata tha. Yeh system un logon ke liye suit karega jo thoda tech-savvy hain aur process ko jaldi samajh sakte hain. Lekin beginners ke liye yeh bahut user friendly nahi hai kyunki steps ka coordination kaafi bekar tha. Phir bhi, database feature theek tha aur basic updates sahi time par aate rahe, jisse kaam beech mein rukta nahi tha. Mera yeh anuman hai ke jo log billing aur payment mein comfortable hain, woh is product ko use kar sakte hain, baki ke liye thoda tough hoga.

    Milind Shalini GroverAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support timing matched most of my work hours well

    I found the support team's availability generally fitting with the hours I was working remotely, which was a definite plus. Their telephonic help was accessible during my main work periods, helping me resolve some immediate hiccups without much delay. However, I did notice that on a couple of occasions their availability seemed limited just when I needed assistance outside typical hours, making me wait longer than I would have liked. The onboarding process had a smooth start, but I felt that some follow-ups took longer, which clashed slightly with my schedule. Also, while automatic updates rolled out without much fuss, they sometimes disrupted my workflow unexpectedly because I hadn't been notified in advance. On the positive side, the software’s calling tools and database feature integrated well with the workflow I had set up. They made certain tasks more efficient, though some functions needed more explanation than I initially received, which made me rely on support a bit more. Overall, the balance of what's working well and what could improve leaves me cautiously optimistic about continuing, especially if support hours can become more aligned with flexible working times.

    Zoya KharadeAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    sochti thi support help karega, par thoda disappoint hui

    Maine support ko call kiya jab mujhe dialer setup mein dikkat aayi aur initially lag raha tha ki shayad wo mera issue quickly solve kar denge. Par unfortunately, jo communication me jo clarity chahiye thi wo nahi mili. Ek specific moment tha jab support agent ne meri problem samjhne mein delay kiya aur mujhe baar baar repeat karna pada. Mujhe laga tha ki main shayad jaldi help le paungi par wo expectation poori nahi hui. Overall, mujhe end tak confident feel nahi hua ki mai iss software ko effectively chalane mein akeli ho sakti hoon. Phone par support acha nahi tha jaise main chah rahi thi. Mene training sessions bhi try kiye the par usmein bhi clarity nahi milee ki exact steps kya honge ya agar koi advanced feature hai toh uske baare mein kaise seekhungi. So, given this experience, mai firse try karungi ya nahi, main kahungi ki shayad nahi. Kyunki mujhe lagta hai bina proper support ke software chalana bahut mushkil hoga, aur ye mera overall experience kaafi challenging bana diya.

    Komal SundaramUttar Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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