Expected a smoother process but not many delays overall
When I started the sales and pre-purchase process with WFHI, I was a bit surprised by the amount of repetition involved. I found myself often repeating the same details during calls, and some steps felt like they had to be verified multiple times. Also, I experienced a few waits for confirmation on basic queries which seemed unnecessary considering the technology they use. That said, despite these inefficiencies, the process managed to get the job done. All documents and payments were processed, and I was given access to the software without significant delay. In the end, although I did not find the experience as streamlined or prompt as I anticipated, the key aspects like invoicing and onboarding worked as planned. So it’s not perfect, but functional enough for my needs.