Support timing matched most of my work hours well
I found the support team's availability generally fitting with the hours I was working remotely, which was a definite plus. Their telephonic help was accessible during my main work periods, helping me resolve some immediate hiccups without much delay. However, I did notice that on a couple of occasions their availability seemed limited just when I needed assistance outside typical hours, making me wait longer than I would have liked. The onboarding process had a smooth start, but I felt that some follow-ups took longer, which clashed slightly with my schedule. Also, while automatic updates rolled out without much fuss, they sometimes disrupted my workflow unexpectedly because I hadn't been notified in advance. On the positive side, the software’s calling tools and database feature integrated well with the workflow I had set up. They made certain tasks more efficient, though some functions needed more explanation than I initially received, which made me rely on support a bit more. Overall, the balance of what's working well and what could improve leaves me cautiously optimistic about continuing, especially if support hours can become more aligned with flexible working times.