Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,835 published WFHI Reviews.

2,88,732 of 3,84,835 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,84,835 published

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSoftware and access

    Soch rahi hoon ke main dobara karungi ya nahi

    Jab maine WFHI software ke steps shuru kiye, toh mujhe laga ki sab kuch logically ordered hoga, par thoda ajeeb laga. Pehle sign-up aur invoice samajhna simple tha, par training aur onboarding thoda scattered lag raha tha. Dialer features ko samajhne ke liye mujhe bahut baar alag-alag jagah dhundhna padha, jo thoda confusing tha. Database integration bhi thoda unreliable tha, kyunki step sequence proper flow mein nahi thi. Mujhe laga ki agar steps ek sequence mein hote jisme har ek feature aasan method se samjhaya jata, toh better hota. Jo support tha, usne partial help ki, par full clarity nahi mili. Software access mein kuch barriers aaye, par woh zyada bade problem nahi the. Overall, abhi soch rahi hoon ki main is software ko dobara use karungi ya nahi because agar onboarding aur instructions same tareeke se hi hongi, toh shayad patience kam padega. Lekin haan, software ke features waste nahi hain, bas unke order mein behtar tarah se-thoda kaam hona chahiye.

    Reema VaidyaLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    working hours ke mutabik thoda adjust karna padta hai

    Software ke onboarding ke waqt mujhe laga ke wo mere work hours ke hisaab se thoda flexible hoga lekin jab main dialer aur calling tools use kar raha tha, toh unka timing strictly fixed lag raha tha. Mera kaam din ke late hours tak chalne wala hai, us hisaab se software ke functions thode limited mile. Payment aur sign-up process toh theek thi, par jo daily ka database update workspace tha wo mera exact schedule match nahi karta tha. Mujhe samajh nahi aaya ki kya iska koi option hoga jisse main apne actual hours ke liye customization kar saku. Overall product achha hai, par jo missing piece hai wo flexible timings hain jo mere jaise late night workers ke liye zaruri honge.

    Anay NandaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceBilling and payments

    Having used other platforms before, I found this billing and payment experience to be more thorough

    Having used other platforms before, I found this billing and payment experience to be more thorough but somewhat slower. The sign-up and invoicing process felt transparent, and I liked how the invoices were emailed to me with clear details about the charges and payment deadlines. I appreciated the telephonic support's readiness to assist whenever I had questions, which encouraged my confidence in the payment system. That said, I did notice the entire billing cycle took noticeably more time compared to what I was used to elsewhere, which required me to plan payments carefully to avoid lapses. On the positive side, this slowness might be due to the manual checks or priority assistance features they mentioned to protect users from errors. Despite this one drawback, the ease of tracking my payments and the automated reminders made me feel overall satisfied with the process. I would consider this suitable for someone who values accuracy over haste.

    Sneha RadhakrishnanAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Process ne mujhe thoda unsure aur hesitant kar diya

    Maine jab WFHI ke software aur training ke baare mein pehli baar suna, toh mujhe lag raha tha ki yeh mere liye helpful rahega aur mera kaam aasaan banayega. Lekin jitna maine sales aur pre-purchase process ko experience kiya, uske baad mera confidence thoda kam ho gaya. Sign-up aur billing steps clear the, par support team ke answers kabhi kabhi lagte the thode vague aur unclear, jiski wajah se main confuse ho gayi thi ki kya main sahi choice kar rahi hoon ya nahi. Software ke features ka overview bhi thoda overwhelming laga, aur training schedule par clarity ki kami thi. Mujhe lagta hai ki agar thoda aur transparency aur detailed guidance di hoti toh main zyada confident feel karti. Isliye pura process mujhe thoda uncertain aur hesitant kar gaya, jo ki unexpected tha. Main hope karti hoon ki future me ye sab cheezein thodi aur improve hongi, warna naye users ke liye yeh experience kaafi stressful ho sakta hai.

    Sonia VaidyaDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support handled issue well but response time was slow

    I encountered a glitch with the database not syncing properly and reached out to WFHI support. On the positive side, the telephonic support team was very polite and tried hard to understand my issue clearly. They walked me through some troubleshooting steps which helped partially resolve the problem for the moment. However, the downside was that the process stretched over several days, and the resolution was not immediate. I found myself waiting longer than expected for updates and had to follow up multiple times, which was a bit frustrating. The priority assistance option did eventually speed things up, but I felt that initial communication could have been more proactive. The software itself remains quite user-friendly, and I appreciate the automatic updates that usually improve functionality without causing disruptions. During this, I also noted that the invoice and payment system is straightforward and seamless, which was one less thing to worry about. Overall, support was warm and understanding, but the turnaround on fixing my technical issue could definitely be better to meet user expectations.

    Amrita KanadeJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    You gave good training but need to be mindful of timing

    You have provided quite helpful training sessions that fit well with my part-time working schedule. I liked how the modules were split so I could take them in smaller chunks without feeling rushed. However, sometimes the live training calls were scheduled at times that did not perfectly sync with the hours I actually work, making attendance quite difficult for me. The self-paced material is great, but I did miss some elements of real-time interaction due to this scheduling. On the positive side, I found the software easy to understand through your onboarding steps and the dialer worked well without much delay. The automatic updates also ensured I didn't miss any new features or fixes. Still, I wish the training timetable could be a bit more flexible or at least have sessions offered at multiple times to suit different working hours. Other than that, the overall support and materials feel very solid and I will continue using what you provide, hoping for improvements in training session timing.

    Sumitra KarnikBihar, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Felt like a familiar yet fresh setup

    I came to WFHI after trying a few other remote workflow tools, and honestly the feeling was quite different this time. Unlike those platforms that felt clunky or just over-complicated, this one just kind of flowed naturally. I was able to get through the onboarding without banging my head on too many confusing menus or options. What really struck me was how the calling tools felt smoother, less laggy than what I'd experienced elsewhere. The dialer didn’t freeze up mid-call like before, which was such a relief. I guess what I'm circling back to is that it just felt more like a system that actually understands the user, not just a machine you have to wrestle with. I'll probably stick with this since it just fits better in my daily routine, which wasn’t the case before.

    Namita BalanBihar, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Ended up figuring things out on my own

    The training and onboarding didn’t work well for me. I was expecting more guided steps but instead found myself having to figure out many things alone. It felt like the initial instructions weren’t comprehensive or clear enough to prevent confusion. The dialer and database features required additional effort to manage efficiently, and there wasn’t much proactive support to navigate these areas. Although some resources were available online, it was frustrating not to have live help consistently when I needed it. I had to spend extra time troubleshooting and learning by trial and error, which delayed my progress considerably. Overall, the process required more independent problem-solving than I had hoped. It’s disappointing that the onboarding didn’t fully prepare me for all the functionalities. Because of this, the entire setup felt cumbersome and ultimately unsatisfactory for my needs.

    Uday DuttaJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    training mei jo support rahaa wo kuch kami-puri thi

    Maine training aur onboarding ki process kaafi samay pehle shuru kiya tha, par jab main reflect karta hoon toh lagta hai ki logon ki responsiveness itni achhi nahi thi jitni honi chahiye thi. Jab main apne doubts samjhane ki koshish karta tha toh mujhe kaafi wait karna padta tha replies ke liye, jo thoda frustrating tha. Training ke materials toh the, par unki proper guidance aur timely interaction thodi kam feel hui. Mere liye onboarding thoda lamba process bana kyunki mai jaldi se apne calls aur database workflows pe focus karna chahta tha. Dialer aur calling tools ka use start karna mujhe achha laga par agar training sessions thode zyada detailed aur interactive hote toh main zyada efficiently kaam karta. Mujhe lagta hai ki telephone support agar thoda zyada responsive hota toh mera onboarding better hota. Ab jab main dekhta hoon, toh sochta hoon ki communication aur feedback thoda zyada clear aur fast rahne chahiye tha. Overall, jo training aur onboarding experience raha usme kuch acchi baatein thi, par jin cheezon ki kami thi unke bina mera setup process zyada smooth hota.

    Samir MankadLadakh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Training got me started quickly but onboarding took longer than expected

    I found the training sessions quite informative and they definitely helped me understand how to use the calling tools and database feature effectively. The dialer system worked consistently, which was a big relief. However, the onboarding process itself felt a bit drawn out. Signing up and getting through the initial steps required more time and several follow-ups with telephonic support to clarify invoice and payment details. Automatic updates felt seamless, but setting up my workflow with the software was not as instantaneous as I had hoped. Despite the delays, once I was fully onboard, the software did the job well for managing remote workflows. I appreciated that the support team was available to assist, although sometimes communication was slow. In sum, while the training got me going faster than the overall setup process, the software delivered the key functions I needed to get through my workweek.

    Farhan RegeKerala, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy