Support handled issue well but response time was slow
I encountered a glitch with the database not syncing properly and reached out to WFHI support. On the positive side, the telephonic support team was very polite and tried hard to understand my issue clearly. They walked me through some troubleshooting steps which helped partially resolve the problem for the moment. However, the downside was that the process stretched over several days, and the resolution was not immediate. I found myself waiting longer than expected for updates and had to follow up multiple times, which was a bit frustrating. The priority assistance option did eventually speed things up, but I felt that initial communication could have been more proactive. The software itself remains quite user-friendly, and I appreciate the automatic updates that usually improve functionality without causing disruptions. During this, I also noted that the invoice and payment system is straightforward and seamless, which was one less thing to worry about. Overall, support was warm and understanding, but the turnaround on fixing my technical issue could definitely be better to meet user expectations.