Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,298 published WFHI Reviews.

2,91,988 of 3,89,298 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,298 published

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    Expected smooth onboarding but faced continual hurdles

    I went into the training hopeful that the onboarding process would be straightforward, maybe something I could manage largely on my own next time. Unfortunately, the experience was quite different. While the initial setup seemed simple, I quickly found myself stalled by unclear instructions and lacking guidance. Despite the training materials, I was often unsure about the next steps or how to utilize the dialer efficiently. This made me realize I'd likely need considerable help again in the future to navigate the software effectively. The automatic updates didn't ease this much as changing features without clear notes just added to my confusion.

    Sarika MohantyPunjab, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Training aur onboarding mein laga waqt kaafi tha

    Maine training aur onboarding ka process start kiya aur mujhe jyada cheezein khud samajhni padhi. Jo sessions the, wo theek the par kaafi basic explanation thi, toh matti khud uske baad practice karni parti thi. Software ke dialer tool use karte waqt kuch functionality samajhni padi khud, jo thodi mushkil thi, especially jab main apne database feature se call kar rahi thi. Sign-up aur invoicing ka process clear tha, par mujhe system ke navigation mein thoda waqt laga khud familiar hone ke liye. Automatic updates aur support system theek chal rahe hain, par kabhi kabhi mujhe lagta tha ki thoda aur detailed training ho sakti thi, jis se ki time kam lage practical samajhne mein. Overall, training complete karne mein acha khasa waqt laga, par aisa experience mila jo ki apne liye kaafi helpful tha.

    Devika ShettyTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSoftware and access

    Dialer feature ekdum sahi kaam kar raha tha

    Main kahi baar ye explain kar chuka hoon ki dialer ne kabhi mera kaam rok ke nahi rakha. Software aur calling tools ko access karna difficult nahi tha, setup bhi smoothly ho gaya tha. Jab dialer se calls karna shuru kiya toh lagta tha ki har cheez set hai, koi additional madad lena nahi pada. Database integration bhi achhi tarah se function kar raha tha, jisne mujhe alag se phone records maintain karne ki zarurat nahi di. Training mein jo basic cheezein list thi, unki wajah se main confident tha ki main agle waqt bhi bina kisi diqqat ke software chalana sakta hoon. Automatic updates bhi bina kisi dikkat ke background mein ho jaate hain, isliye main hamesha updated version par kaam karta hoon. Sign-up aur payment process simple tha, bhi wait jyada nahi karna padta. Support ko contact karne ka zarurat tabhi padti jab koi emergency issue aaye. Overall, ye dialer tool perfect tarike se kaam kar raha tha mere liye, aur main sure hoon ki jab bhi use karunga, wo same performance dikhayega.

    Indrajit Gunjan AhujaUttarakhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseBilling and payments

    I couldn’t find the billing details I needed

    When I tried to access the billing section on the platform, it was not straightforward. The menus were confusing, and I had to search several times through different tabs to locate the invoices. The portal did not have a simple or clear way to filter or download past invoices, which made tracking payments difficult. I contacted support to help clarify where I could find what I needed, but the responses were slower than I expected, and not always clear. This caused frustration as I needed to verify billing quickly. The payment history section appeared incomplete or not updated properly. Overall, the interface for billing was not user-friendly, and it took me longer than necessary to understand it. I do not believe the design prioritized ease of use here. Hopefully, future updates will address these navigational issues because right now, finding accurate billing information is more time-consuming than it should be.

    Nisha RathiAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Thoda aur support ki ummeed thi

    Maine socha tha ki jab mujhe support chahiye hoga, tab support team readily available hogi. Lekin jab maine help maangi, toh beech mein kaafi delay ho gaya. Mera kaam ka schedule thoda irregular hai, toh unki timing mere liye itni convenient nahi rahi. Bas ek choti si madad mili, jo samajh aani thi. Thoda aur quick response chahiye tha mujhe.

    Devanshi MehtaSikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Surprised it took longer than expected to start

    Honestly, I was pretty surprised at how long it took me to get fully up and running with the software. At first, I assumed once I finished the onboarding steps, I'd be ready to dive into the calling tools and the database, but it didn't quite work out that way. The training was clear enough, but some of the parts felt out of order — like I was trying to use the dialer before I fully understood the database feature, which slowed me down. Also, the sign-up and payment process was straightforward, but I think I was expecting the software access to be active immediately, which was not the case. Automatic updates kept things fresh, which was good, but they didn't speed up the initial setup phase. On the plus side, telephonic support was easy to reach and patient with all my questions, so that helped me keep going. Still, it took more than a few days before I felt confident using everything, which was a bit longer than I thought it would be.

    Anita IyengarKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Mujhe laga sab theek tha, par help phir bhi chahiye hogi

    Jab maine pehli baar sales aur pre-purchase ke during software dekha, toh overall toh mujhe accha laga ki process clear tha aur user-friendly bhi. Lekin kuch cheezein thi jo shayad mujhe agli baar phir se help lene par majboor karengi. Signup process mein aur payment ke baare mein sufficient details the, invoices time pe aaye, aur platform ka dialer kaafi effective raha. Par training mein kabhi kabhi thodi confusion hoti thi ki agla step kya hai, jiski wajah se mujhe customer support ko call karna padta tha. Support team generally helpful thi, par thoda aur proactive guidance iss phase mein achha hota. Mai sochta hoon ki agli baar bhi main unki help lunga, kyunki mujhe lagta hai ki bina unki support ke main poori tarah is software ka faida nahi utha paunga. Toh, haan, overall satisfied hoon, par thoda sa nervousness rahegi ki sab kuch khud manage karna mushkil ho.

    Dinesh IyerDelhi, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    Training water tha, bilkul refresh aur zyda easy laga

    Maine pehle kuch aur remote workflow systems ke training li thi aur honestly ye jo training aur onboarding hua yahan us experience se kaafi better tha. Jo step-by-step modules diye the, wo easy samajh aaye aur jyada interactive bhi lage, jis se seekhne mein boredom feel nahi hua. Dialer aur database facilities ko kaise manage karna hai woh clearly dikhaya gaya tha, jo helpful tha mere liye. Support team ne jab kabhi call kiya toh patience se baat ki, aur mere doubts ko clearly address kiya gaya, jis se confidence bana. Automatic updates software ko hamesha nayi features ke sath up-to-date rakhti hain, isliye lagta hai ki main continuously hands-on rahungi bina kisi rukawat ke. Sign-up aur payment steps bhi seamless the, matlab kisi bhi extra tension ke bina ho gaye. Pura training experience refreshing raha aur aise laga ki aage bhi jab zarurat padegi toh main aise sessions lene me interested rahungi. Sach bataun toh pura setup kaafi positive laga mujhe.

    Aarti KurupTelangana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support experience was frustrating, lagta tha sab ignore kar rahe hain

    Maine WFHI ke software aur support ko try kiya, par day to day support ka experience bilkul thanda raha. Jab software mein koi problem aayi, toh support ke liye phone uthaya lekin response inconsistent tha. Kabhi support team phone uthati, kabhi na bhi karti; ek baar main thoda detailed explanation dene ki koshish ki, par lagta tha ki unhone mere problem ko seriously nahi liya. Automatic updates ke baad bhi kuch tools sahi se kaam nahi kar rahe the, jo mujhe baar baar call karna pad raha tha. Billing aur payment ke process mein bhi clarity nahi thi, invoices se samajh nahi aa raha tha ki kya charge hua. Dialer ka use karte waqt lagta tha ki system hang kar raha ho, aur mujhe baar baar manually session restart karna padta tha. Overall puri process mujhe bahut frustrating lagi, kyunki main expect karta tha ki priorities ke hisaab se support milega, par aisa nahi hua. Yahan tak ki mujhe lag raha tha ki mere issues ko ignore kiya ja raha tha, jo bada disappointing tha. Simply, ye poora experience kaafi unsatisfying aur thoda time waste lag raha tha.

    Bimal ParekhWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseBilling and payments

    Surprised by the wait before I could actually use it

    One thing that caught me off guard was how long it took from signing up to actually being able to make calls through the dialer. Initially, I thought the invoicing and payment process would be quick, and it was, but then there was quite a gap while the software updated and my access was confirmed. The onboarding interface helped to some extent by showing me progress, yet the overall time felt excessive. Once I finally got started, the database feature worked fine and the calling tools behaved as expected across the week. Support was available, but mostly only after a delay, which made the early days more frustrating. I’m not sure if this delay is typical or just happened due to some processing hiccups my side, but I didn’t expect to wait that long just to get going. Billing went smoothly, though, so no complaints there.

    Sandeep BoseLadakh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy