Surprised it took longer than expected to start
Honestly, I was pretty surprised at how long it took me to get fully up and running with the software. At first, I assumed once I finished the onboarding steps, I'd be ready to dive into the calling tools and the database, but it didn't quite work out that way. The training was clear enough, but some of the parts felt out of order — like I was trying to use the dialer before I fully understood the database feature, which slowed me down. Also, the sign-up and payment process was straightforward, but I think I was expecting the software access to be active immediately, which was not the case. Automatic updates kept things fresh, which was good, but they didn't speed up the initial setup phase. On the plus side, telephonic support was easy to reach and patient with all my questions, so that helped me keep going. Still, it took more than a few days before I felt confident using everything, which was a bit longer than I thought it would be.